Applications Support EDGE - Red Bank, NJ - OceanFirst Bank : Job Details

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The EDGE development program is a full-time, direct-position placement program for college graduates and early career professionals. The EDGE program is designed to help you build the skills that you need to be successful in your role. This program offers a variety of exciting career paths that will provide an opportunity to flourish in an inclusive environment as you learn the ins and outs of the Banking industry and build leadership and technical skills. Joining the OceanFirst Bank team will allow you to work in a fun, diverse environment where you'll gain exposure to the multitude of businesses within the company. In your first 18 months, you'll get the benefits of:

• Hands on experience in several departments throughout the organizations including frontline operational functions in our Customer Care Center and Branches.
• Professional development courses including Communication, Leadership, Diversity and Inclusion, Teamwork, Networking, and additional Self-paced trainings offered in OFB University.
• Mentorship and support throughout duration of program and beyond.
• Peer collaboration opportunities to create bonds and lifelong relationships. This role is based at our Red Bank, NJ headquarters office, and the program is set to begin in June 2025.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

ABOUT THE ROLE The Applications Support will assist with the responsible for working side-by-side with the line of business teams to serve as the bridge between technology and the business. This will include interacting with individuals across all business lines to discover and document business requirements and evaluate the need for technology and process improvement. This position will assist in project execution, data analysis, and day-to-day administrative issues.

WHAT YOU WILL DO

Support the Enterprise Applications team in working with the business lines to resolve issues with supported business applications, implement upgrades and new releases, and assist in the evaluation of proposed solutions.

Contribute to the interpretation, definition and documentation of business and functional requirements; prepare document analysis and business process descriptions using cases, task and workflow analysis.

Assist in partnering with customers across the organization to interpret their business needs. Ensure needs are fully translated into application and operational requirements.

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

Assist in leading information gathering meetings; implement and apply business analysis methods and techniques to elicit customer needs and business requirements.

Organize, specify and model requirements to ensure they are complete and unambiguous.

Document the 'as-is' and 'to be' business processes relative to the specific solution alternatives.

Assist with user acceptance testing (UAT).

Maintain department documentation for application processes and project management.

Requirements

WHAT WE EXPECT OF YOU

• Aptitude for data manipulation and analysis with the capability to translate large amounts of data into meaningful information that is consumable at an executive level.
• Robust data management and data analytics knowledge, statistics-based modeling capability, excellent MS Office skills (particularly MS Excel).
• Ability to apply business analysis methods/techniques.
• Strong analytical reasoning to understand user requirements, with the demonstrated ability to transform them into application and operation functions.
• Strong analytical and product management skills.
• Working knowledge of the UAT life cycle.
• Ability to successfully engage in multiple initiatives simultaneously.
• Experience in assessing and identifying solution assumptions, constraints, dependencies and risks.
• Excellent communication/interpersonal skills.
• Customer service-oriented focus, with the ability to apply independent problem-solving judgment.

YOUR QUALIFICATIONS

• Bachelor's degree in Business related fields, MIS or Information Technology/ Management preferred; and/or equivalent work experience required.
• 1-2 years of professional technical experience with strategy, planning, and/or business analysis is preferred, including applicable internships.

Internal and External Contacts

• Will interact with a range of bank employees in a variety of seniority levels. Must have strong interpersonal skills for business intelligence analytics and reporting.
• External contacts are occasional.

Working Conditions/Physical Requirements

Office environment. Ability to operate a computer. Ability to communicate in order to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.