Appointment Center Representative - EAS Roofing : Job Details

LOOKING FOR AN ENTHUSIASTIC AND MOTIVATED CALL CENTER REPRESENTATIVE! SHIFTS INCLUE EVENINGS AND WEEKENDS

At EAS Roofing, we pride ourselves on delivering exceptional service and creating positive experiences for our clients. We're on the lookout for a dedicated and friendly Appointment Center Representative to join our team and help us continue providing top-notch support and organization.

Role Overview: As an Appointment Center Representative, you will be the first point of contact for our clients and customers. Your role will be essential in scheduling, rescheduling, and confirming appointments while providing a welcoming and professional experience.

Key Responsibilities:

• Client Interaction: Manage incoming calls and messages in a friendly and professional manner. Assist clients in scheduling, rescheduling, or canceling appointments as needed.
• Appointment Management: Maintain and update appointment schedules, ensuring accuracy and minimizing conflicts.
• Technology Use: Utilize our appointment scheduling software and other relevant systems efficiently. Troubleshoot basic tech issues and assist with software updates.
• Data Entry: Accurately input and maintain client information and appointment details in our system.
• Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions in a courteous manner.
• Learning & Development: Stay updated with company procedures and industry best practices. Participate in training sessions to enhance skills and knowledge.

Qualifications:

• Friendly and Professional: Exceptional interpersonal skills with a genuine ability to connect with people and provide a positive experience.
• Responsible: Demonstrated reliability and punctuality, with a strong work ethic and attention to detail.
• Tech-Savvy: Proficiency with computers and technology, including experience with appointment scheduling software. Ability to quickly adapt to new tools and systems.
• Willing to Learn: Eagerness to grow and learn new skills, with an open mindset towards continuous improvement.

What We Offer:

• Supportive Environment: A friendly and collaborative team committed to your success.
• Training: Comprehensive training to help you excel in your role and advance in your career.
• Career Growth: Opportunities for professional development and career advancement within our company.
• Benefits: Heath benefits available, earned PTO days

How to Apply: If you're enthusiastic about this opportunity and meet the qualifications listed above, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this role!

Join us at EAS Roofing and be a part of a dynamic team dedicated to making a difference every day. We look forward to your application!