Appointment Coordinator - Mark Toyota of Plover : Job Details

Mark Toyota is a family owned dealership with 35+ years of community involvement, structured around excellent customer service. Our entire staff is committed to provide our guests with the very best automotive sales and service experience. Mark Toyota was built on a foundation of family and community involvement, structured around excellent customer service. Our entire staff is committed to provide our guests with the very best automotive sales and service experience. What we offer:

• Competitive pay with incentives
• Medical, Dental, and Vision Insurance (Aflac)
• 401k with company match
• Training (in house and from Toyota)
• Paid Holidays and vacation after probation period
• Company outings, picnics and parties (pizza parties, taco Tuesdays etc.)
• Discounts on product and services

Responsibilities:

• Offering best in class customer service to every customer both on the phone and via email
• Answering inbound phone calls and scheduling appointments in our scheduling tool (time highway)
• Learning basic operation codes for common services
• Determining the proper service needed and consulting the customer as to that service
• Advise on required maintenance recommendations
• Learning the scheduling system for the Service Department and understanding scheduling needs
• After Service Follow Up call to ensure that their service experience went as expected
• Declined Service follow up calls to generate sales, to ensure returned service work
• Other tasks as assigned by the Service Manager

Qualifications:

• Excellent oral and written communication skills a must
• Ability to effectively communicate in person, by email and phone
• Strong interpersonal and customer service skills
• Must possess basic computer skills in order to use a variety of electronic systems to access customer-related data, satisfy training requirements and use job-specific applications and customer retention management tools
• Professional appearance
• High level of energy and desire to learn and grow in a team orientated atmosphere
• Willing to train the right candidate!

Hours:Hours may vary, but majority of hours will be from 10am-6pm to ensure full coverage until end of business day. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.