Appointment Setter - StarLab Group : Job Details

At Star Lab Company, we are at the forefront of innovation in [industry, e.g., technology, healthcare, research… Our mission is to provide high-quality solutions to our clients, pushing boundaries and delivering results. We pride ourselves on creating a supportive and dynamic work environment that fosters growth, teamwork, and excellence. As we continue to grow, we are looking to expand our team with an enthusiastic and detail-oriented Live Chat Agent / Appointment Setter to help us enhance our client engagement and service offerings.

Job Description:We are seeking a Live Chat Agent / Appointment Setter to be an essential part of our client-facing team. In this dual-role position, you will be responsible for managing live chat interactions with potential clients, answering their queries, and setting up appointments for further consultations. You will play a crucial role in helping our team maintain smooth communication and ensure clients have the information they need, all while supporting the operational success of Star Lab Company.

This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. You will need to interact with clients via live chat, phone, and email, always ensuring a positive and professional experience.

Key Responsibilities:Live Chat Management:

Respond promptly and professionally to live chat inquiries from potential and current clients.Provide accurate information regarding our products/services, guiding clients through the website, and addressing inquiries about pricing, features, and support.Resolve client issues or concerns via live chat, escalating to the appropriate department when necessary.Ensure that all chat interactions are logged correctly in the system for record-keeping and follow-up.Appointment Setting:

Schedule appointments between potential clients and our sales or service teams, ensuring a smooth and efficient process.Confirm appointments and send reminders via email, text, or other communication methods.Follow up with clients to reschedule missed appointments and ensure they are prepared for upcoming meetings.Manage the team calendar to avoid over-booking or double-booking appointments.Client Engagement & Follow-up:

Proactively follow up with clients to confirm details of their appointments, answer any additional questions, and ensure they are satisfied with their interactions.Provide support to clients by addressing concerns, suggesting solutions, or directing them to the appropriate department.Data Entry and CRM Management:

Accurately input client data into CRM systems, keeping track of appointments, client notes, and communication history.Ensure all client information is up-to-date and accessible for other departments as needed.Collaboration and Teamwork:

Work closely with the sales, marketing, and customer support teams to ensure all client needs are met and appointments are efficiently managed.Participate in team meetings and provide feedback to improve processes and client satisfaction.RequirementsExperience:

Previous experience in a customer service, appointment setting, or administrative role is preferred.Familiarity with live chat platforms (e.g., Intercom, Zendesk, LiveChat) and CRM tools (e.g., Salesforce, HubSpot, Zoho) is a plus.Strong Communication Skills:

Excellent written and verbal communication skills with a professional, courteous, and customer-focused attitude.Ability to engage clients effectively in a live chat environment, providing clear and concise responses.Attention to Detail:

Strong attention to detail when scheduling appointments and maintaining accurate client records.Organizational Skills:

Ability to multitask effectively and prioritize tasks in a fast-paced environment.Experience managing a team calendar, avoiding conflicts, and ensuring timely follow-ups.Tech-Savvy:

Comfortable with various communication and scheduling software.Proficiency in Microsoft Office Suite or Google Workspace.Customer-Centric:

A client-first mentality, with a passion for providing exceptional service and addressing client needs.Ability to handle difficult or sensitive situations with patience and professionalism.Flexibility:

Ability to adapt to changing demands, shift priorities, and manage time effectively.What We OfferCompetitive Salary:Based on experience and performance, with opportunities for performance-based incentives.Comprehensive Benefits:[Healthcare, Paid Time Off (PTO), Retirement plans (e.g., 401(k)), Training programs, etc.]Career Growth:Opportunities for advancement within a growing company. We support employee growth and provide training to help you advance in your career.Work-Life Balance:Flexible working hours and remote work opportunities.Dynamic Team Environment:A supportive, collaborative work culture where your contributions are valued.