Architect - TATA Consultancy Services : Job Details

Job Title Veeva CRM Architect

Relevant Experience

(in Yrs) 6+

Must Have Technical/Functional Skills

Veeva CRM, Veeva Align, Salesforce, DFDC deployment Tools (like Copado , Flosum etc.)

Experience Required

Experience with upstream and downstream applications and help troubleshoot all the Veeva's multichannel products including CLM, Approved emails, Myinsights, MC cycle plans, Alignments. Experience in below modules is required

Veeva CRM

Approved email administration

CLM administration

Coaching reports

Calls

Sampling

DCRs

Suggestions

MCCP

Surveys

Lead card submission

My Insights

My Insights Studio

Engage

Medical Insights

Medical Inquiry

Time off territory

Consent capture

OWAS

Monitored phrase.

Dynamic Attributes

Account plans and objectives

Campaigns

Network integration

DW Integration

Product Metrics

Tiem off territory

iPad configurations

Key messages

Veeva Align:

Territory modeling

Vault Loader

Field force

Functional Profile

Geographies

Footprints

Account rules

MCCP

Salesforce

Reports and Dashboards

Apex classes and triggers

Flows

Validation rules

SFDC TECHNICAL topics

Deployment

Roles & Responsibilities

Experience implementing Global rollout of Veeva CRM both in Development and Support phases.

Closely work with all the business and IT stakeholders and different applications.

Closely work with development and testing teams to diagnose, troubleshoot and resolves complex issues

Should be able to handle inquiries regarding technical issues, information requests on application capabilities

Provide coordinated support for new releases and configuration changes into production

Generic Managerial Skills

Monthly Status Reporting, Escalation management, Ticket review , SLA checks , Team management.