Area Chief of Staff - Banfield : Job Details

Seeking experienced veterinarians for a multi-unit (veterinary hospital) leadership position

JOB PURPOSE AND FUNCTION

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care). The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance.
• Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement.
• Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high quality medical care.
• In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians.
• Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
• Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
• Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service.
• In partnership with the Regional P&O Co-Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice.
• Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations by implementing strategies to reduce turnover risk and provide consistent support at the hospital level.
• Responsible for medical equipment inventory and functionality in assigned hospitals and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).
• Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards.
• Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession.
• Ensure hospital operations meet all local, state and federal regulatory requirements.
• Other job duties as assigned.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership

• Conflict Management
• Customer Focus
• Developing Direct Reports
• Directing Others
• Building Effective Teams

Functional

• Hiring and Staffing
• Communication Skills
• Managing and Measuring work
• Peer Relationships
• Drive for Results

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments.
• Surgical skills – Proven ability to perform all basic surgeries.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
• Intellectual ability - Accurately and consistently follows instructions.
• Mathematical ability - Ability to add, subtract, multiply and divide.
• Computer skills - Comfortably and confidently uses a computer and specialized software.

ATTITUDES (WILL DO)

• Initiative – Shows willingness and aptitude to use own discretion in finding solutions to problems.
• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals.
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary.
• Flexibility – Is open to changing situations and opportunities.
• Independence – Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency – Maintains a positive outlook and composure while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week.
• Some travel required, to assist other area hospitals.
• Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment.

DEA: Candidate must obtain state controlled substance and federal DEA within 3 months of employment.

USDA: Accredited by the USDA Animal and Plant Health Inspection Service

EXPERIENCE, EDUCATION AND/OR TRAINING

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure.
• 3 years experience in small animal medicine and surgery practice.

BENEFITS & COMPENSATION

• Salary range for this role is $104,168.00-176,085.00.
• Banfield offers an industry competitive benefits package that includes:
• Medical, Dental, Vision
• Basic Life & Supplemental Life
• Short and Long Term Disability
• Flexible Spending Accounts
• 401(k) with generous company match
• Paid Time Off & Holidays
• Continuing Education allowance for eligible positions
• Free Optimum Wellness Plans for your pets' preventive and general care

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.