Area Service Leader - Industrial - Mettler Toledo AG : Job Details

The area service leader is responsible for the supervision of field service technicians delivering repair, installation, and calibration services at customer locations within the territory. Importantly as well, they are responsible for the profit and loss of the territory.

Apply below after reading through all the details and supporting information regarding this job opportunity.Essential Duties and Responsibilities:

First line supervision and management of field service technicians.

Communicate and enforce company policies as they relate to field service personnel.

Review and approve technicians' work hours, overtime, vacation, and expenses.

Collaborate with sales organization within Mettler Toledo to help drive revenue.

Develop personal and technical training plans for each technician.

React to customer feedback regarding the quality or timeliness of service.

Understand the Profit and Loss of the territory, budget planning, and resource allocation.

Key account management.

Partnering with back office (customer service, invoicing, and scheduling) to drive customer satisfaction and operational efficiency.

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