Area Service Manager - H-O-H Water Technology : Job Details

HOH Water Technology is a leading, growing, third generation family-owned water treatment company celebrating 56 years of business! We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we're seeking a responsible, self-motivated and passionate individual to join our team.

Position Overview:

We are seeking an experienced water treatment professional, holding a full-time position as an Area Service Manager in the Detroit Metropolitan area of Michigan. The ASM will lead a team of 4-7 Service Engineers/Water Quality Engineers responsible for providing excellent service to commercial and industrial customers.

What we offer:

• Competitive Compensation: Salary range $85,000-$150,000 based on experience.
• Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1200 family/$800 Individual annually), 401K with company matching, 15 PTO Days/14 Paid Holidays (including the last week and a half holiday pay at the end of the year!), Company Profit Sharing Bonus (budget projection for 2024, 3-4 weeks of additional pay) and more.
• Company perks: Company provided vehicle, cell phone, and laptop. Flexibility to work from a home office and travel to customer sites.
• Engaging Culture: Our caring leadership and managers foster high engagement (4.62/5 Gallup Employee Engagement Q12 score) and we host team and company events.
• Career Growth: Hands-on training, employee development, and continuing education reimbursement.

Main responsibilities of the position include:

LMA Leadership, Management, & Accountability

• Lead designated service team using the EOS Model
• Manage individuals by holding employees accountable for responsibilities in their designation seat definition. Provide consistent performance feedback on review schedule, coaching, and correction if individual performance drops
• Assess the capacity of the team to meet service demands, advise on where and when to hire new Water Quality Engineers and/or Service Engineers, and use the HR Core Process with HR to hire new employees
• Training: provide the team with the necessary tools and training required to do their jobs effectively

Create & Execute Annual Service Plans

• Coordinate with the Business Development Manager / Account Managers for service plan creation at the appropriate step in the HOH Sales Process
• Coordinate resources and execute sales to service transitions for onboarding new and existing customers
• Hold designated service team accountable to the HOH Service Core Process
• Review quality and ensure delivery timely service reports through HOH reports
• Manage the service region's Profit/Loss statement and execute plans to maintain profitability in the region
• Facilitate regular business reviews of accounts in the service region

Audit Customers Using HOH's Level 5 Standards

• Visiting customer facilities on a regular schedule with the designated account's Water Quality Engineer or Service Engineer and produce a formal Level 5 Audit Report
• Visit prospective customer facilities as needed with the Business Development Manager who is pursuing the opportunity and generate a formal Level 5 Audit Report to be used in the Sales Process and eventual development of a formal Service Plan

Technical & Sales Support

• Deliver technical and testing services to Existing Accounts leveraging Product Managers and providing firsthand technical and training services
• Shares industry knowledge within HOH to support innovation initiatives.
• Seek out and deliver solutions to water treatment problems

Qualifications:

• Experience with engineering, chemistry, water treatment or related areas.
• Minimum 3-5 years of current/prior working experience in water treatment or related field is required.
• Relevant managerial experience is required
• College degree in a science related field is required
• CWT Certification is preferred
• Candidate must have strong communication and organizational skills, ability to work independently, be trustworthy and be self-motivated.
• Must pass a Human Performance Evaluation (HPE), Motor Vehicle Report (MVR) and Drug Screening
• Must be able to communicate in English and ability to read proficiently in English
• Must be legally authorized to work in the U.S.
• Must currently be at least 18 years old

Compensation details: 85000-150000 Yearly Salary

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