Area Visual Manager - ZENGENIUS : Job Details

Area Visual Manager| JOB SUMMARY:

The Area Visual Manager (AVM) will collaborate with agency owners to enhance the in-store customer experience through strategic visual operations and merchandising. Responsible for overseeing a group of agencies within a defined geographical area, the AVM will ensure operational excellence by addressing merchandising challenges, analyzing performance metrics, and ensuring product presentation meets established brand standards. This hands-on role requires proactive problem-solving, clear documentation, and consistent execution to optimize both customer satisfaction and business performance.

RESPONSIBILITIES:

Operational Excellence:

• Oversee agency operations to ensure adherence to brand standards in merchandising and store layouts.
• Monitor, analyze, and act on sales and inventory reports to optimize product placement and improve sell-through.
• Establish and maintain operational consistency by addressing and resolving inefficiencies, including backroom organization and merchandise flow.
• Ensure that all newness is displayed on the sales floor promptly and as directed.

Relationship Building:

• Build trust and develop strong working relationships with agency owners and associates through regular, hands-on visits.
• Partner with agency owners to identify and resolve pain points, aligning strategies with individual store needs.
• Represent the agency with professionalism and integrity, fostering a collaborative and results-oriented culture.

Communication and Education:

• Serve as the primary point of contact for agencies, documenting interactions and cascading actionable insights to relevant teams.
• Translate data and reports into clear, actionable strategies for store associates and agency owners.
• Clarify communication on product and processes to ensure alignment and understanding.
• Conduct training sessions to enhance associate confidence in product knowledge and hand-selling techniques.

Merchandising and Display:

• Document and analyze full store layouts, including backroom spaces and floor plans.
• Oversee and execute merchandising floorsets, product adjustments, and storytelling displays in line with the seasonal calendar.
• Ensure product flow aligns with customer demand and merchandising goals, tracking progress through regular reporting.
• Support store openings, remodels, and area-wide visual projects, ensuring execution aligns with strategy.

Marketing and Branding:

• Implement in-store marketing programs, ensuring correct signage and adherence to branding standards.
• Assess and recommend branding elements to strengthen in-store customer engagement.

Fundamental Requirements:

• Travel within the assigned area with reliable access to a vehicle.
• Availability for an average of 30–35 hours/week, with flexibility based on business needs.

KEY SKILLS:

• Strong understanding of operational processes and proficiency in using reports to inform decisions.
• Experience in merchandising within a retail setting, with a high level of attention to detail.
• Proficiency in Microsoft Office and the ability to adapt to new systems or software.
• Strong problem-solving, documentation, and communication skills.
• Familiarity with trends in Food/Beverage, Home, and Fashion is a plus.
• Self-motivated, reliable, and capable of thriving in a fast-paced environment.