The ASC Administrator plans, organizes and directs day-to-day operations of the facility toward achievement of facility goals and objectives. This includes all business office and clinical operations. Schedule: Monday-Thursday What you will be working on: Essential Competencies/Performance Expectations:
Produces analysis and reports on budget variances. Meets established financial objectives. Strives to stay within budgeted guidelines. o Oversees business office functions including coding and claims processing, accounts receivable and accounts payable to ensure efficient cash flow. Compiles data and prepares regularly scheduled and/or special reports, analyses and financial statements, including annual audit. Directs staff to regularly consider opportunities for revenue increases and expense decreases Effectively executes contracts to assure our ability to provide services to all surgeon clients. o Annually reviews contracts to ensure financial viability to the facility. Directs the administration of third-party claims under managed care contract terms. Develops and implements internal policies and procedures to assure contract compliance and maintain appropriate controls. Educates staff on new contract obligations and responsibilities Develops business office objectives, establishes staffing patterns, and organizes work load. Interacts with Administrative Nursing Director, medical staff and Governing Body to assure close coordination of business office functions and goal directed performance. Recommends and establishes credit and collections policies, implements system for collection of delinquent accounts, resolves difficult payment and associated receivables management problems. Works closely with management information systems and vendor support staff to implement labor-saving system enhancements including electronic data interchange (EDI) for claims transmission/remittance, eligibility, and claims adjudication/payment. Maintains and/or monitors appropriate financial and statistical records reflecting the status of accounts receivable and managed care claims. Prepares and presents reports as appropriate. o Maintains knowledge of and complies with established policies and procedures including but not limited to the confidentiality of patient account status. Maintains service orientation with staff, patients, and the public. Collaborates with Administrative Nursing Director to establish procurement system. Develops clinical objectives, establishes staffing patterns and organizes work load. Assures facility's licenses, certifications and/or accreditations are achieved and maintained. Serves as a member of the Medical Advisory Committee and the QAPI Committee. Achieves and maintains high level of service to patients and surgeons. Plans, implements, and evaluates improvements in the delivery of care, employee satisfaction and other quality assessment and performance improvement, and risk management activities. Participates in patient care activities adhering to the requirements of the Operating Room RN and/or the Preop/PACU RN job descriptions when providing direct patient care. Establishes implements and evaluates quality and standards of patient care in conjunction with medical staff and clinical staff. Develops patient care protocols, preoperative and postoperative assessment procedures, nursing policies and procedures, physician orders and standard discharge instructions. Evaluates nursing staff documentation and patient care through review of medical records. Actively participates in planning and designing policies and procedures in collaboration with appropriate staff members Identifies work related improvement opportunities and analyzes them to identify causes/find solutions. Acts decisively to implement solutions to resolve critical issues or improve processes. Communicates clear understanding of job responsibilities, task objectives, deadlines and performance expectations. Meets regularly with department managers to assure the smooth operating of the facility. Disseminates relevant information about decisions, plans and activities to people that need it for job performance. Shares up-to-date information on facility activities and policy changes in a timely manner. Listens attentively to others. Tries to understand the meaning of the communication of others, perceives their needs and interests. Works in harmony with others as a team leader. Regularly meets deadlines related to individual as well as team performance on projects/assignments. Accepts full responsibility for his/her actions Observes scheduled hours of work and puts in extra hours when necessary. Conducts and presents self in professional manner. Exhibits competence in staff selection. Provides a clear description of duties and responsibilities to staff. Delegates tasks to qualified staff members. Adheres to established policies and procedures and sets an example of appropriate behavior. o Discusses changes which directly affect individuals or general staff prior to change, encourages suggestions and invites participation in decision making, incorporating the ideas and suggestions of others. Allows staff to have substantial responsibility and discretion in carrying out work activities, handling problems and making important decisions. Provides coaching to facilitate an employee's skill acquisition, professional development and career advancement. Facilitates the constructive resolution of conflict. Encourages cooperation, teamwork and job ownership. Provides praise, recognition and appreciation for effective performance, significant achievements and special contributions. - Professional Development/Facility Promotion
Develops contacts with people who are a source of information and support. Markets the benefits of the facility to payors, patients and physicians. Maintains contacts through periodic interactions including visits, telephone calls, correspondence, seminars and attendance at meetings and social events May participate in activities that promote a healthy community. Demonstrates knowledge and professionalism with community and other organizational members. Provides timely response and resolution to client complaints. Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences. Effectively communicates and interacts with patients (using translation services when needed),their family, and other external and internal clients (including fellow employees) from diverse backgrounds. Demonstrates a willingness to look at new ideas and work in a changing environment. Understands, verbalizes and participates in the quality improvement process. Supports initiatives designed to improve individual and organizational performance. what you know:
- Bachelor degree in Business, Nursing, Health Care Administration or related field, or equivalent experience, preferred.
- active RN licensure
- At least three (3) years demonstrated experience in administration/management of an ambulatory surgery center.
- Fundamental management skills of planning, organizing, facilitating, coordinating, collaborating and the ability to interact and communicate effectively with organizational subordinates, peers and superiors.
- Strong computer skills including MS Office package, email and time management software.
- Interpersonal: Client oriented. Ability to process patient and public inquiries with poise and efficiency. Actively participates in the development of a healthy work environment. Uses interpersonal skills to establish and maintain healthy interpersonal relations with employees, patients, organizations and the public. Strong communications skills; oral and written.
- Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient, employee or visitor confrontations in a positive manner. Above average ability to recognize, evaluate, solve problems and correct errors.
- Knowledge: Ability to identify and implement opportunities to improve performance of the facility. Ability to promote effective communication within the facility. Proficiency in accounting and the use of automated accounting systems. Knowledge of word processing and spreadsheet programs. Knowledge of medical office procedures, procedural coding, insurance operating procedures, managed care contracts and claims processing guidelines. Ability to maintain confidentiality of sensitive information.
- Machines, Equipment, Work Aides: Computer, calculator, printer, copier, telephone and fax.
- Work Environment: Subject to busy office requiring above average ability to prioritize and organize. Some overtime and travel may be required.
•Eligibility: All employees must be able to provide proof of their identity and their right to work in the United States. What you will receive:
- Competitive wages
- Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
- Generous paid time off (PTO) program
- Seven (7) company paid holidays
- 401(k) retirement plan with company match
- An organization focused on People, Passion, Purpose and Progress
- Inspirational culture
