Asset Recovery Specialist - Bilingual - RTO National : Job Details

Mission: The Asset Recovery Specialist's primary goal is to effectively manage their territory, dealer, or product/account assignments (territory) and build productive professional relationships with dealers, haulers, and contractors to maintain an efficient retrieval of RTO National / RTO Finance assets or keep the customer in the lease agreement, whichever is more appropriate. The Asset Recovery Specialist plays a vital role in our ability to operate. Outcomes

• Work with dealers and contractors to retrieve our leased inventory in a timely and/or contractual manner.
• Review new and existing retrievals with the goal of either keeping the customer in the lease agreement or working with the dealer/contractor to retrieve the unit.
• Maintain fees to departmental standards (retrieval and attempt fees).
• Maintain other departmental standards such as quality assurance and process/policy adherence.

Competencies

• A Driven, fast paced mindset. We are looking for A-players
• Strong Verbal and Written Communication Skills
• Ability to prioritize and organize daily tasks and follow-up on accounts in pre-determined manner.
• Be persistent and firm with drivers and customers, as needed.
• Ability to make decisions but also know when to ask for guidance.
• Ability to remain calm under pressure.

Tasks:

• Activate new retrieval orders.
• Make outbound calls or send texts and emails to dealers/contractors for updates on retrieval assignments.
• Review and submit knock fee and pickup fees for approval.
• Terminate retrieved units.
• Review and receive approval for repair fees from dealers.
• Source new contract drivers for assigned territory
• Adhere to Company procedures/policies.
• Other duties as assigned or necessary.

QualificationsWork Experience: Experience in a similar role within an asset finance environment with knowledge in collections, repossession, litigation, and remarketing processes.Education: High school Diploma or GED required.** Bilingual in Spanish/English is required for this role**This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.