Asset Recovery Support Specialist - Connexus Credit Union : Job Details

Connexus Credit Union - Who We Are:Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.Connexus offers an Amazing Benefits package:

• 20 days of paid time off and 7 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance, including multiple plan options
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program that includes an annual professional development stipend

Responsibilities:

• Review received impound/seizure/lien notices with urgency.
• Determine and execute best appropriate action for repossession when dealing with impounded collateral, mechanic liens, bankruptcy, a deceased member, or a voluntary surrender.
• Negotiate impound fees pursuant to state laws and engage legal third party when necessary.
• Outbound/Inbound call attempts to customers to obtain insurance information and customers intentions.
• Outbound/Inbound call attempts to businesses and third parties to negotiate fees and recoveries.
• Maintain accurate and punctual record of repossession status and activity in notes and on the impound/seizure spreadsheet.
• Review, evaluate, and file collateral insurance claims when appropriate. Manage Collateral insurance claim to completion.
• Monitor active bankruptcy cases to assign the repossession upon approval of the bankruptcy department.
• Recovery of seized or impounded vehicles, following State and Federal guidelines.
• Maintain professional and effective communication with members, repossession agents, impound lots, and various internal departments.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.
• Understand and adhere to company policies and procedures, including all applicable state and federal collection laws and regulations.
• Accurately document all information pertaining to accounts and member contact.
• Work with Members to complete hardship requests.
• Manage the ancillary product refund processes.
• Respond to online banking Member messages.
• Escalate issues after exhausting your resources and work with third parties to ensure the best outcome for the organization.
• Assignment of other repossessions as needed.

Position Requirements:

• This position is Remote.
• Associate's degree or commensurate experience is Required.
• 1+ years of repossession or collections experience is Required.
• Working knowledge in Collection and Repossession laws and regulations including but not limited to FDCPA and WCA is Required.
• Ability to recognize impound requests that are outside of state law guidelines and take action to ensure the request is handled pursuant to state laws.
• Ability to organize and prioritize work with minimum supervision.
• Apply knowledge and experience of impound/repossession to perform negotiations with minimal supervision.

Connexus Credit Union's Recent Recognitions:

• 5 Best Credit Unions of 2024 - Nerdwallet
• The Best Credit Unions of 2024 - Bankrate
• Best Credit Union for using Any ATM - The Balance

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60-1.4, 41 CFR 60-1.35