Assignments Specialist - University of Georgia : Job Details

Position Information

Classification Title Student Services Paraprofessional/Professional FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Bachelor's degree in field appropriate to area of assignments and one year of administrative and appropriate program experience; or five years of progressively responsible administrative and appropriate program experience; or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Position Summary

The primary function is to provide front-facing customer service for University Housing and the Housing Assignments Office while managing various key processes related to the assignments processes. A person in this position supports a fast-paced office that has daily interaction with students, parents, staff, faculty, and other stakeholders, often on matters of a confidential and sensitive nature. This individual also performs general duties associated with assignments and communication with the more than 9,000 students living in on-campus housing.

Knowledge, Skills, Abilities and/or Competencies

* Strong knowledge of office practices, procedures, and equipment.

* Proficiency in typing, keyboarding, and editing with high accuracy.

* Advanced computing skills, including proficiency in Microsoft Office Suite, email, calendar, internet, and database programs.

* Strong organizational skills to manage multiple tasks, prioritize conflicting demands, and maintain attention to detail.

* Excellent communication skills, with the ability to interact effectively in person, by phone, and via computer with diverse constituents.

* Proven ability to interpret information accurately, develop appropriate responses, and creatively resolve problems.

* Ability to maintain confidentiality of sensitive information and records.

Physical Demands

* Normal office environment.

* Concentrate for extended periods and organize various information.

* Communicate effectively via telephone and computer to various constituents.

* Occasional need to move and carry up to 20 pounds.

* Driving to perform job related duties.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Customer Service

* Serve as the initial point of contact with students, parents, staff, faculty, and other stakeholders who arrive to University Housing in-person or contact the department by telephone, email, or webchat. Respond or refer stakeholders to appropriate University Housing staff in an effort to answer questions, resolve problems, or clarify policy.

* Understand and be able to articulate all assignment and cancellation procedures.

* Compose routine emails/chat communications for current and future students. Maintain communication records and other documentation in accordance to records retention policies.

* Regularly review the departmental website to ensure accuracy of assignments-related information.

Percentage of time 60 Duties/Responsibilities

Process Management

Serve as the lead on (or backup for) various key assignments processes including:

* Emailing communications to students regarding timelines, general information, processes, and issues.

* Serving as the records retention coordinator for the Administrative Services and Communications unit.

* Hiring, training, and supervising student office assistants, including the review and approval of timecards.

* Coordinating the First Year Live-On Requirement (FYLOR) exemption review process.

* Managing the dependent verification process.

* Managing residency verification.

* Authorizing and scheduling reservations for departmental vehicles, including issuance and collection of keys and vehicle hang tags, as well as ensuring vehicles operationally ready.

* Conducting routine audits for housing registrations, contracts, assignments, and miscellaneous charges.

* Placing and removing holds on student records, as necessary.

* Responding to inquiries and creating various reports (e.g., for the U.S. Census Bureau, historical occupancy, and rate information).

* Maintaining office supply inventory and overseeing organization of storage closets.

* Managing the residence hall flyer approval and distribution.

Percentage of time 30 Duties/Responsibilities

Other

* Create, review, and update process documentation, including standard operating procedures and policies.

* Serve on departmental and University task forces and committees as needed, as well as participate in other professional development activities.

* Perform other duties as assigned that are consistent with the purpose and scope of this position.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Carrie Chitwood Recruitment Contact Email [email protected] Recruitment Contact Phone 706-###-####

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

* Resume/CV

* Cover Letter

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR ([email protected]).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.