Assistant, Administrative- Customer Service - AAR : Job Details

Title: Assistant, Administrative- Customer ServiceLocation: United States-Kansas-WellingtonJob Number: 16449Performs general administrative duties to support all areas of Customer Service.Assisting customers by phone, email or chatReviewing orders for accuracy, emailing customer status of quotes, exchanges, dates and scanningHandling complaints – Managing customer complaints to the correct CSR to improve customer satisfaction.Helping customers resolve problems or directing them to the right channels for solutions.Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.Running CQ Reports from ERP systemOther duties as requiredQualifications:The candidate should have the following skills:Customer focus – internally and externallyTelephone and email etiquetteProblem-solvingTeamwork – collaborating with other departmentsTime managementEffective communicationMulti-taskingGoal drivenWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.