Assistant, Administrative- Customer Service - AAR Corporation : Job Details

Performs general administrative duties to support all areas of Customer Service.

* Assisting customers by phone, email or chat

* Reviewing orders for accuracy, emailing customer status of quotes, exchanges, dates and scanning

* Handling complaints - Managing customer complaints to the correct CSR to improve customer satisfaction. Helping customers resolve problems or directing them to the right channels for solutions.

* Order incoming/delivery - Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.

* Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.

* Running CQ Reports from ERP system

* Other duties as required

The candidate should have the following skills:

* Customer focus - internally and externally

* Telephone and email etiquette

* Problem-solving

* Teamwork - collaborating with other departments

* Time management

* Effective communication

* Multi-tasking

* Goal driven