ASSISTANT COLLECTIONS CENTER MANAGER - COLUMBUS COUNTY : Job Details

::: {#block-columbus-county-nc-theme-pagetitle}ASSISTANT COLLECTIONS CENTER MANAGER:::::: {#block-columbus-county-nc-theme-mainpagecontent}Department: FinanceHiring Rate: $39,574.00Salary Range: $41,552.00 - $59,361.00ASSISTANT COLLECTIONS CENTER MANAGERGeneral Statement of DutiesPerforms responsible supervisory and administrative work of an accounting nature, including billing and collecting utility, solid waste and tax accounts, along with receiving and records all county deposits into the accounting software.Performs responsible professional tasks in the general account work for the county.Distinguishing Features of the ClassThe employee in this class assists in supervising the Countys utility, solid waste and tax customer services function which involves billing of utility and solid waste accounts and collection of utility, solid waste and tax accounts. Responsibilities include planning and directing the workflow of the office and supervision of employees responsible for establishing customer accounts, customer assistance, routine collection of accounts and recording of all county departmental deposits. The employee is responsible for utility billing based on meter readings from the field; ensuring the accuracy of all billings; resolving problem accounts; authorizing and posting adjustments to accounts; collection of delinquent accounts; and handling difficult customer service issues.The employee is responsible for collection of ad valorem taxes after billed by Tax Department. Work also involves assisting with the preparation of a variety of reports and records including customized reports upon request and other administrative responsibilities as assigned. Work requires considerable tact, firmness and courtesy. Work is performed under the direct supervision of the Collections Center Manager and is evaluated through frequent conference, review of reports and audits, and performance evaluations. The employee also performs a variety of professional accounting tasks in support of the finance operation of the County. Work is characterized by use automated systems to prepare financial reports, conduct financial analysis, make journal entries, reconcile bank statements and assist in other activities. Work is performed under the general supervision of the Finance Director and is evaluated through conferences, accuracy and completeness of records and reports, and by independent audit of financial records.Duties and ResponsibilitiesEssential Duties and TasksAssists with planning and supervising utility and solid waste billing; ensuring bills are processed and sent on schedule; assigns new accounts in data bases including appropriate routes, updates rates when changes occur.Assists customer with inquires, problems or complaints; investigates problem accounts; identifies the problem and documents any adjustments warranted; authorizes bill adjustments; prepares and sends refunds for over payments and tap fees when service is unavailable or disconnected.Assists with supervising customer service and accounts receivable employees; assigns duties and tasks to staff to meet standards for utility and tax customer service and accounting for fund; trains, orients and monitors employees in the performance of assigned duties; reviews work processes to ensure accuracy and efficiency; approves leave requests; provides input on hiring and disciplinary action.Provides customer service in time of high volume and to relieve staff; accept service application, establishes accounts, processes payments and enters into database; answers questions and resolves complaints and enters all county deposits into the accounting software.Assists with creating and running a variety of routine and specialized reports related to utility and solid waste billing and collections. Maintains delinquent utility accounts in the NC Debt Setoff Program. Assists with providing revenue projections and related information for budget development.Assists with reviewing and reconciling assigned trial balance accounts on a monthly basis; recording journal entries to correct any adjustments.Assist in the preparation of year-end journal entries and assist auditor with year-end closing.Additional Job DutiesPerforms additional duties as assigned.Knowledge, Skills and AbilitiesThorough knowledge of the Countys policies, procedures and practices regarding utility and solid waste billings and billing cycles.Working knowledge of principles and practices of modern governmental accounting.Working knowledge of modern supervisory principles and practices and of the countys personnel policies and procedures.Working knowledge of the utility and solid waste billing software applications and ability of operate hardware and software application to troubleshoot problems and to create specialized reports.Working knowledge of the accounting software to process and post departmental deposits and assorted journal entries.Ability to direct and supervise the activities of customer service and accounts receivable personnel.Ability to understand and apply policies as they relate to the billing and collection functions of the county.Ability to analyze and interpret financial data and to prepare accurate records and reports.Ability to use a calculator and a computer for the maintenance of billing and other fiscal records and to make arithmetic computations accurately and with reasonable speed.Ability to communicate effectively in oral and written forms.Ability to establish and maintain effective working relationships with supervisors, employees, coworkers, public officials, customers and the general public.Ability to deal with the public in a tactful, firm and effective manner.Physical RequirementsMust be able to perform the basic life operational skills of stooping, kneeling, crouching, reaching, pushing, pulling, lifting, fingering, talking, hearing and repetitive motions.Must be able to perform light work, exerting up to 20 pounds of force occasionally and/or 10 pounds of force frequently and/or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects.Must possess the visual acuity to prepare and analyze data and figures, perform accounting tasks and operate a computer terminal and do extensive reading.Desirable Education and ExperienceGraduation from an accredited college or university with an Associates degree in business, accounting or related field and considerable experience in customer service billing and collection operation, accounting or a related field or an equivalent combination of education and experi:::