Assistant Director, CRM – Business Operations - St. John's University : Job Details

Administrative/Professional --> Institutional Advancement

ID: 219644-951

Full-Time/Regular

St. John's, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.

Department: Advancement Services

Specific Job Title: Assistant Director, CRM – Business Operations

Reports to: Director CRM Business Operations

Job Summary:

Using Salesforce's Marketing Cloud CRM system, the Assistant Director – CRM Business Operations will play a vital role on the digital communications team by using Salesforce and Marketing Cloud to assist in configuring and maintaining data to meet business needs. Experience in automation processes, SQL queries, HTML, and AMPscript will be key in building solutions for targeting, personalization, and reporting. They will analyze data to improve performance, troubleshoot system issues, manage email deliverability, and subscription management.

Essential Functions:

Minimum Requirements:

Minimum of 3 years experience with progressive responsibility in Salesforce Marketing Cloud.

This position operates in a professional work environment and uses standard office equipment.

Position Type/Expected Hours of Work: This full-time position requires a minimum of 40 hours per week.

Required Education and Experience:

Bachelor's degree and 3 years of related experience.

Compensation:

Qualifications & Experience

Hire-on Salary Range

Candidates with 3+ years of experience: $72,700 - $90,900 (NY Metro on-campus / Hybrid)

Candidates with 5+ years of experience: $96,200 - $114,000 (NY Metro on-campus / Hybrid)

In compliance with NYC's Pay Transparency Act, the annual salary range for candidates with 3+ years of experience is $72,700 - $90,900, and the annual salary range for candidates with 5+ years of experience is $96,200 - $114,000. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John's University's physical locations at any time.

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce.

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to