Assistant Director of Admissions - Visit Experience - Champlain College Incorporated : Job Details

Job Description: The Assistant Director of Admissions - Visit Experience plays a critical role in the recruitment and enrollment of first-year and transfer students. This full-time position is responsible for the management and enhancement of the campus visit program, ensuring a seamless and engaging experience for all visitors. The role includes overseeing daily visit logistics, analyzing visitor feedback, and managing special admissions events, both virtually and on-campus. Additionally, the Assistant Director oversees the Champlain Admissions Ambassador program, including the hiring, mentoring, and supervising of student ambassadors.Significant Duties and Responsibilities Include:Manage the Campus Visit Program:

• Coordinate and process campus visit requests, ensuring all logistics are handled efficiently.
• Oversee day-of-visit operations, ensuring a welcoming and smooth experience for all visitors.
• Collect, analyze, and report on visitor feedback to inform program enhancements.

Plan and Execute Special Admissions Events:

• Lead the planning, execution, and assessment of virtual and on-campus admissions events.
• Train, schedule, and support admissions staff involved in event operations.

Supervise the Admissions Ambassador Program:

• Recruit, hire, and mentor the Admissions Ambassador team.
• Provide ongoing training, scheduling, and performance feedback to ambassadors.

Engage and Support Visitors:

• Deliver exceptional customer service to prospective students and their families.
• Serve as a point of contact during visits and events, addressing questions and ensuring positive experiences.

Collaborate Across Departments:

• Work with other campus offices to align visit and event programming with institutional goals.
• Attend cross-departmental meetings and contribute to broader recruitment efforts.

Other Duties:

• Stay informed about Champlain College programs, policies, and industry trends.
• Perform additional duties as assigned to support the goals of the admissions office.

Requirements: Education:

• Bachelor's degree required.

Experience:

• Minimum of three years in admissions or related experience.
• Experience in event planning preferred.
• Experience managing or supervising strongly preferred.

Skills:

• Excellent leadership, communication, organization, and customer service skills.
• Proficiency with virtual engagement tools such as Zoom, MS Teams, and CRM systems.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Knowledge of and sensitivity to diversity, equity, and inclusion in higher education.
• Physical Demands, Working Conditions, and Legal Requirements:
• Requires extended periods of work on a computer screen.
• May require prolonged sitting during work hours.
• Frequent evening and weekend hours to support events and ambassador activities.
• Must be able to accommodate flexible scheduling to meet event demands.

Additional Information: The successful completion of a criminal background check is required as a condition of employment.Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.###.#### with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.Application Instructions: Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications. The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.EU Employee Data Protection Notice: