Assistant Director of Event Services| CFG Bank Arena - Oak View Group : Job Details

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Assistant Director of Events reports directly to the Vice President of Operations. The position will be responsible for enhancing the experiences of our guests, employees, and stakeholders. This dynamic leader will be responsible for developing, executing, and the continuous evaluation of aspects of the arena for all assigned arena events. This individual will create and enforce a vibrant customer-focused culture among all key-stakeholders, CFG Bank Arena managers and employees. The successful candidate will be a hands-on professional who enjoys rolling up their sleeves and working as part of a team. The goal is to ensure we become and remain the industry standard for excellence and ensure that all our guests and staff have exceptional experiences.

This role will pay a salary of $90,000 to $95,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until November 1, 2024.

About the Venue

#4 Worldwide Highest Grossing Venue - Billboard

#4 Venue of the Year in North America – Venues Now

CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

Essential Functions and Responsibilities

• Oversee the planning, implementation, direction and management of all functions and resources within the Event Services department while creating and enforcing a customer-focused culture at the CFG Bank Arena.
• Advance events with clients/tenants to ensure all aspects of event are planned and covered which includes, but not limited to, staff schedules, IATSE calls load-in/load-out times, catering coordination, operational requirements, show rentals, EMS/Police/Fire coverage and technical requirements for approximately 120 events annually.
• Conduct staff, planning, and operational meetings to ensure smooth coordination of services to events.
• Prepare and review all event related expense estimates (labor, rentals, permits, etc.) and work with the Director of Finance to ensure all costs are accurate and provided in a timely manner to promoters.
• Inspect and complete checklists for all event spaces prior to events loading-in and post load-out.
• Assist with preparing and updating CAD drawings for events.
• Works closely with Director of Security and Director of Guest Services to help create and oversee best Guest Service policies and practices for CFG Bank Arena.
• Work closely with the Director of Operations to ensure all facility needs are communicated and setups are completed correctly by deadlines.
• Coordinate and schedule all necessary permits for event related needs.
• Assist in creating reporting procedures to help review and analyze feedback, identify trends, and data analytics for process improvements for both promoter experience and operational improvements.
• Develops and maintains effective working relationships with clients, partners, and all Stakeholders. Work proactively in these relationships.
• Resolves any complaints or concerns.
• Responsible for the policies, systems and processes that provide a strong foundation and support the company culture.
• Submits maintenance request orders for repairs and damages.
• Understands and implements the CFG Bank Arena's standard operating procedures as they relate to safety, evacuation procedures, crisis communication and security.
• Ensure compliance with American with Disabilities Act (ADA) during events.
• Work extended and/or irregular hours at CFG Bank Arena events including nights, weekends and holidays as needed.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, climbing, working from various heights, and moderate to loud noises.
• All other duties as assigned.

Qualifications

Qualifications

• 5-7+ years' experience in event planning and/or event execution experience in a large-scale sports/live entertainment facility.
• Bachelor's Degree in Sport/Event Management, Hospitality, Training & Education, HR, or Business Administration or an equivalent combination of education and experience in the field.
• Experience placing stagehand, audio & visual, show runners, police, t-shirt, and medical, staffing calls for large, scaled events and sporting events.
• Experience in dealing with third party vendors for event rentals and event equipment.
• This individual is a natural integrator and solution oriented who has experience driving and motivating results with large staffing departments.
• Passion for providing the highest quality service and puts promoters and guests needs before their own needs first.
• Must be a creative problem solver who can identify solutions and address guest concerns efficiently and professionally while remaining calm under pressure.
• Must be adaptable with the ability to work under pressure to meet deadlines.
• Ability to create and manage a collaborative and diverse workforce.
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Excellent customer service skills.
• A high degree of personal integrity and consistently put the interests of the organization first.

Desired Qualifications

• Event Services experience with large-scale events in an arena, concert, or multi-use facility setting of a similar size (14,000 seats) is highly desirable.
• Experience servicing various stakeholders and demographics.
• Ability to manage multiple tasks and prioritize needs efficiently.
• Proficient in all Microsoft Office skills, including Word, Excel, PowerPoint, etc.
• Proficient in AutoCAD.
• Ability to work non-traditional hours including nights, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

#J-18808-Ljbffr