Assistant Director of Operations - Destination by Hyatt : Job Details

Organization - Hotel De Anza

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the General Manager.

The Assistant Director of Operations oversees hotel services including Front Desk operations, Housekeeping, Guest Services, and Security. Maximizes room revenues & occupancy by analyzing daily status rates and making adjustments accordingly while maintaining the highest brand standards. Manages large events and ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports, and maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, and equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial reviews with subordinate managers and senior hotel directors. Prepares revenue and occupancy forecasting and monitors labor expenses through the schedule approval process. Hires, manages, and trains subordinate managers and employees.

Duties

• Responsible for short- and long-term planning and management of all hotel operations
• Staff training; Coach and counsel employees to reflect Hyatt service standards and procedures
• Ensure all hotel operations are done per Hyatt policies and procedures
• Ensure proper staffing levels for customer service goals
• Direct the implementation of payroll, reports, forecasts, inventory, and budget for all departments
• Implement procedures to increase guest and associate satisfaction
• Maintain Hyatt standards of service and ensure their implementation
• Develop and recommend the budget, marketing plans, and objectives and manage within approved plans
• Ability to assimilate operational statistics quickly and see how they can be used to enhance the position of the property
• Participate in MOD program
• Deal with special projects
• Responsible for tracking inventory and ordering supplies
• Schedule employees based on business needs and budget hours accordingly

Qualifications

• 4 years or more of experience in hotel operations (Hyatt experience preferred)
• Service-oriented style with professional skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service
• Experience developing standards and operating procedures
• Experience supervising all room departments

Requirements

• Valid Driver's License to assist with Valet
• Full availability – Weekends, evenings, nights, holidays
• Department head experience in Front Desk and Housekeeping

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, and many more!

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. All Candidates must be in possession of identification proving authorization to work in the United States. This position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Salary Range: 66,100 - 95,700