Assistant Director - Patient Assistance Office - UT Southwestern Medical Center : Job Details

Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth. Job Summary The Assistant Director will be responsible for the following:

• Understand institutional policies and procedures pertaining to billing, compliance and privacy standards.
• Review financial aspects of complaints referred to the Patient Assistance Office.
• Delegate to Patient Assistance Office Billing Manager the triage of billing issues to/follow up with appropriate staff in department billing office, Patient Financial Services and/or Medical Service Plan.
• Complete root cause analysis for review with appropriate manager(s) in an effort to improve services and/or processes related to financial complaints.
• Identify and reports on trends related to billing complaints.
• Work with Medical Risk Management and/or Legal Affairs on review of grievances, incidents and events.
• Work with Institutional Compliance in regard to coding issues and Medical Risk Management/Legal Affairs reviews.
• Work with the Director of the Patient Assistance Office to recommend billing compliant resolutions.
• Manage PAO Billing Managers.

Experience and Education

• Associate's degree or equivalent with eight (8) years of relevant experience including four (4) years of experience in a managerial role.

Additional Job Duties Directs Health System Complaint Reporting Processes. Serve as department Compliance Liaison. Identify operational issues and service gaps related to institutional billing practices and meet regularly with Revenue Cycle leadership to discuss ways to address those issues. Recommends training and/or operational changes when identified through complaint investigation. Special projects and other duties as assigned. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression