Assistant Director, Student Services, Summer Session - The University of Chicago : Job Details

Assistant Director, Student Services, Summer SessionApply remote type Hybrid locations Chicago, IL time type Full time posted on Posted 6 Days Ago job requisition id JR28423DepartmentCollege Summer SessionAbout the DepartmentSummer Session, the CollegeJob SummaryThis position directs the day-to-day student-related operations for pre-college and undergraduate students enrolled in Summer Session primarily for credit and remote programs. An essential objective of this role is to shape and implement policies and proceduresregarding admissions, including scholarship awards; communications with students and parents, including maintaining the Summer Session website; managing the online application, student support, and all other student services related aspects of Summer Session programming; and delegating tasks to support staff where appropriate. The incumbent acts as the lead on all logistical and technical details related to the admissions process, working closely with eTech and the Office of College Admissions, and serves as the primary reviewer of pre-college student qualifications during the application process. This role also serves as the pre-college academic advisor and coordinates student services together with appropriate campus resources.Responsibilities

• Develops and implements student-related policies and procedures for a complex and constantly evolving portfolio of programs, including remote, residential, one and two-week, and multi-week programs for pre-college and undergraduate students, with an eye toward optimization.
• Ensures accuracy in all student-related processes and record-keeping.
• Recommends policy changes as needed in response to new programs and evolving circumstances.
• Serves as Slate CRM lead, reviewing and revising application and associated queries and forms, keeping abreast of new functions in Slate and how they might be used to program advantage, and troubleshooting issues as needed.
• Develops and oversees admissions processes, workflow, and timelines.
• Monitors, reports on, and analyzes admissions data regularly, recommending action where appropriate regarding course/program capacity, outreach strategies, and timelines.
• Acts as a primary admissions reader for pre-college programs, making decisions regarding admissions, financial aid awards, and course placement.
• Develops and implements financial aid awards process for pre-college students, including tracking funds allotted, determining student eligibility, reporting on outcomes, and making budgetary recommendations.
• Develops communications streams for students and parents about key decisions, information, and policies, including online information sessions for prospective and incoming students and their families.
• Maintains the Summer Session website, conducting an annual review in consultation with the Director of Academic Programs, and revising where necessary.
• Serves as point of contact for students and parents, including functioning as pre-college academic advisor.
• Liaison with key partners on campus such as IT Services, Student Wellness, and Student Disability Services to help shape policies and advocate on behalf of student needs.
• Sets and communicates program priorities and performance standards and assesses operations using these criteria. Plans and conducts quality assurance reviews and recommends changes as appropriate.
• Analyzes program budgets and recommends or makes budgetary recommendations.
• Performs other related work as needed.Minimum QualificationsEducation:Minimum requirements include a college or university degree in related field.Work Experience:Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.Certifications:---Preferred QualificationsEducation:
  • Master's degree or a comparable advanced degree.Experience:
    • A minimum of 3 to 5 years of experience working in a higher education setting, or similar experience.
    • Background in selective admissions, advising, program development, or a related area.Technical Skills or Knowledge:
      • Proficiency with Microsoft Word, Outlook, and Excel.
      • Proficiency with Slate strongly preferred.
      • Demonstrated ability to master database programs and learn new technologies.Preferred Competencies
        • Strong verbal and written communication skills.
        • Deep commitment to customer service and the ability to speak with diverse populations.
        • Detail oriented with strong organizational and problem-solving skills.
        • Strong analytical and decision-making skills.
        • Handle multiple concurrent tasks in a competent and professional manner while also meeting deadlines.
        • Work effectively with supervision and as a part of a team, individually, or while taking directions from others.
        • Maintain confidentiality/discretion.
        • Handle stressful situations.
        • Work independently.Working Conditions
          • Office environment.
          • Sit at a computer for 2-4 hours.
          • Periodic walking to other campus locations.
          • Work occasional evenings and weekend days.Application Documents
            • Resume/CV (required)When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.Job FamilyAdministration & ManagementRole ImpactIndividual ContributorScheduled Weekly Hours37.5Drug Test RequiredNoHealth Screen RequiredNoMotor Vehicle Record Inquiry RequiredNoPay Rate TypeSalaryFLSA StatusExemptPay Range$62,050.00 - $73,000.00The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.Benefits EligibleYesThe University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.Posting StatementThe University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-###-#### or submit a request via Applicant Inquiry Form.We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. #J-18808-Ljbffr