Assistant Front Office Manager - Atrium Hospitality : Job Details

The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards. Work Performed:The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;Supervise the...Office Manager, Manager, Assistant, Office, Business Services