Assistant General Manager - Specialty Restaurants Corporation : Job Details

** Assistant General Manager**

**Job Category****:** Restaurant Management **Requisition Number****:** ASSIS02196 Showing 1 location **Job Details**

**Description**

* Manages and performs all work activities required to maintain the efficient and effective operation of the restaurant, including but not limited to FOH, BOH and special events, bar management, scheduling, accounting, cash management, payroll, operating systems, and compliance in accordance with established policies, procedures and guidelines, IDPRP manual and management directives.

* Trains, coaches, counsels, disciplines and documents observations of restaurant team members in accordance with established procedures, protocols and administrative requirements; completes performance reviews, and makes recommendations to hire, promote and terminate team members.

* Interfaces with guests to diffuse and resolve complaints according to established protocols and procedures, and collaborates with the General Manager and other key stakeholders when incidents escalate or become unsafe.

* Promotes effective strategies and employee engagement approaches to instill team support of organizational values, priorities and objectives.

* Develops standard operating procedures, policies, protocols and guidelines that promote the effective, efficient, and safe operation of the restaurant and team productivity and well-being.

* Reviews financial transactions and monitors the budget to ensure that expenditures stay within budget limitations; forecasts restaurant labor costs and makes presentations to the General Manager in accordance with established protocols and deadlines.

**Education, Experience & Behavior Requirements**

**Education and Certification:**

* 4-year college degree in hospitality or retail management, or closely related field (preferred)

* Current food safety certification, such as ServSafe and SafeStaff

* Current alcohol awareness certification, such as TIPS or LEADS

**Experience:**

* 4 years of experience managing restaurant operations

**Work Behaviors:**

* Exemplifies the Companys values (PRIDE)

* Fosters and promotes effective employee relations

* Fosters a workplace culture of hospitality, respect, safety and sanitation

* Consistently manages, evaluates and documents employee behavior and performance

* Demonstrates a responsive, caring and respectful approach in all personal interactions with others

* Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working

* Complies with all safety and sanitation, food service, back-of-house, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures

* Complies with all hygiene and personal grooming requirements

* Arrives to work on time in designated restaurant uniform

* Participates in all required trainings and completes all required examinations

* Team player and can-do mindset in supporting all business operational needs

**Knowledge and Skills:**

* Excellent interpersonal and communication skills in order to effectively engage others verbally

* Ability to listen and speak in English in order to maintain effective communications in the performance of essential job functions

* Ability to read and comprehend multiple data sources, such as written work instructions, policies, procedures and other work materials in English in order to perform essential duties in accordance with safety, sanitation and operational standards and trainings

* Knowledge of grammar and writing principles in order to compose ideas, work instructions and directives, policies/procedures, corrective actions, and other communications in writing

* Knowledge of safety codes and regulations related to restaurant operations

* Knowledge of supervision and performance management principles

* Demonstrated skill in the application of point of sale and other information systems to effectively and correctly execute various transactions

* Strong time management and organization skills

* Ability to pay attention to details

* Working knowledge of financial and budgeting principles

* Working knowledge of information technology and social media platforms

**Travel Requirements:**

* Local travel required when considered necessary

**Physical Demands:**

* Frequent lifting, moving and carrying of food trays, dinnerware and drinks, furniture, garbage etc. weighing up to 25 pounds across the restaurant

* Regular and prolonged standing and walking inside and outside the restaurant to service tables, deliver food and beverages, perform BOH function, clean, sanitize and set up workstations, etc.

* Regular ascending/descending stairs across the restaurant to deliver food, pick up dirty dishware, etc.

* Repeating motions that may include the wrists, hands and/or fingers

* Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms

* Constant bending, stooping and turning to serve food and beverages, remove dirty plate/glassware, dispose of garbage, etc.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. All job offers are contingent upon successfully passing pre-employment drug testing. Refusal to submit to testing will result in disqualification of further employment consideration.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

Bachelors or better.

**Experience**

**Required**

**4 years:** Hospitality management

**Licenses & Certifications**

**Preferred**

Food Handler Certificate