Assistant Household Manager - Wimmer Solutions : Job Details

Summary: The position of Assistant Household Manager reports to the Household Operations Manager and is responsible for providing exquisite service to the principal, family, and guests in a private residence. The primary duties include both household and event/meal service support. Private Party/Events Service duties include formal table setting, dinner service, greeting and accommodating guests, cocktail service, dinner clean-up, event assistance, occasional errands, inventory management, and checklists. The candidate must have experience working for a private client with expert knowledge and a proven track record of service etiquette, discernment, and discretion. Additionally, the candidate must be able to work independently and integrate cohesively as an interdependent team member with excellent interpersonal skills.

Core Responsibilities: To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the core responsibilities.

Housekeeping Responsibilities:

• Oversees housecleaning services, providing daily guidance for cleaning and principal preferences.
• Overall responsibility for daily cleanliness and organization of Principals' main residence and offsite office, professional culinary kitchen, and staff office spaces by directing the cleaning services vendor and providing direction and feedback in line with client and staff preferences.
• Establishes, distributes, improves, and monitors processes for cleaning, including daily work assignments, general cleaning standards, equipment and supply management, and staff training.
• Shared responsibility for daily opening of the main residence, clearing out personal items prior to work being done, to maintain client privacy.
• Shared responsibility for overseeing household and facility vendors.
• Shared responsibility for collecting documents and communicating client requests in a timely manner to ensure coordination among stakeholders, including executive offices, hospitality, cleaning staff, facilities, culinary, security, creative services, landscapers, and vendors.
• Adjusts swiftly to in-the-moment changes and evolving preferences of the clients.
• Reviews daily access and long-term schedules for changes and conflicts.
• Extrapolates how changes affect daily cleaning, laundry, and food stock services and communicates changes in a timely manner to maintain service continuity in the most efficient and effective manner.
• Manages and tracks periodic cleaning tasks that occur monthly, quarterly, and annually.
• Conducts routine inspections of local properties to monitor cleaning, maintenance, and inventories.
• Oversees daily collection and return of laundry; processes clothing, household linens, and towels returned from cleaning.
• Serves as backup for laundry services, wardrobe packing & staging in the event of illness or vacation.
• Oversees procurement, organization, and tracking of staff break room items at the office.

Private Party and Event Responsibilities:

• Hospitality mindset, responsible for crafting and executing the highest standards of meal and beverage table service for family and guests.
• Ensures service is consistent and aligned with family and guest preferences with direction from the Household Operations Manager and Head of Culinary Services.
• Partners with the culinary and household team along with other business partners to plan and curate exceptional dining and entertainment experiences.
• Confidently answers questions about the menu and addresses any guest concerns or requests.
• Practices and strives to gain additional knowledge of cuisine, spirits, wine, and food pairings.
• Organizes, transports, and leads the setup of glassware, dinnerware, and other associated side work for meal and beverage services.
• Supports Hospitality and Culinary Teams, including setup and breakdown of various sized events and dinner parties.
• Practices positive personal hygiene and cleanliness for exceptional presentations.
• Effectively communicates with regular, accurate, and timely information flow to the management team, staff, and other departments as necessary.
• Assists the culinary team with oversight of catering teams during large events.
• Event floral coordination and ordering.
• Performs post-meal/event staging and clean up.
• Follows defined guidelines, practices, and SOPs.
• Demonstrates the ability to effectively work as a team player focused on common goals and positive outcomes.
• Willingness to assist other departments to meet daily demands while ensuring continued hospitality and service.

Shared Responsibility with Personal Services for Wardrobe & Travel:

Wardrobe Responsibilities:

• In collaboration with the Wardrobe team, oversees the care, procurement, presentation, and packing of the Principal's personal wardrobe.
• Wardrobe Packing for Personal and Business Travel.

Supervisory Responsibilities:

• May oversee daily work activities of employees, contract staff, and/or vendors but does not directly manage employees.

Financial Responsibilities:

• Must be able to manage a company credit card, balance the statement monthly with accuracy and on time.
• Must be knowledgeable of the company's chart-of-accounts and code purchases correctly, following these guidelines.

Education and Experience:

Education: Bachelor's degree or equivalent combination of experience and education.

Experience:

• 5+ years of experience in a hospitality or service environment.
• Experience working in a private estate, private yacht, or other hospitality environment.
• Must have a valid driver's license with a responsible driving record and insurance. Must be willing to drive in the greater DC area as needed.
• Proficient using MS Office (Outlook, Word, Excel) and familiarity with the internet.

Skills and Abilities:

• Extensive knowledge of food, wine, and spirits.
• Ability to seamlessly shift and balance between Household and Culinary responsibilities.
• Must be able to perform a variety of duties, often changing from one task to another with frequent distractions.
• Must be able to adjust priorities quickly as circumstances dictate.
• Ability to interact appropriately with colleagues for different purposes in different contexts.
• Ability to synthesize information from multiple sources.
• Ability to interpret and present clear, accurate, and concise written and verbal communications and presentations.
• Ability to constantly strive for improvements in work processes and outcomes to better meet client's defined expectations.
• Ability to solve problems and/or escalate issues that require higher level approval and intervention.
• Ability to maintain confidentiality and privacy.
• Confidence to handle any situation with grace and professionalism.

Working Conditions:

• While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, indoor home and office environments, and kitchen equipment and appliances and/or other mechanical equipment.
• The noise level in the work environment is usually moderate.

Physical Demands:

• Requires the ability to stand up to six hours in an eight-hour workday, exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Frequently required to stand, walk, sit, talk, hear, use hands/manual dexterity, and fingers to handle or touch/sense, and reach and stretch with hands and arms.
• Specific vision abilities required by this job include close vision of 20 inches or less, distance vision of 100 feet, night vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to climb or balance, crouch, squat, kneel, stoop, or crawl.

Travel Requirements:

• Domestic or International travel may be required but limited to 20% of the total work time.

Expected Hours of Work:

• This position requires the availability to work some evenings, weekends, and holidays.

Background Review/Interview:

• Must be able to satisfy background check and related requirements.

COMPENSATION AND BENEFITS

Hourly contract rate range of $45.00 to $55.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship,
• Referral reward program, and more…