Assistant II - Associated Wholesale Grocers : Job Details

Job DescriptionSUMMARY: Responsible for clerical duties in the customer service department. Assist member storeswith issues and concerns. To further assist members of management with requests as assigned. This position supports AWG's mission to remain firmly committed to our long-established missionstatement: Our mission is to ensure the success of our member retailers and provide opportunities to ouremployees. This will be accomplished by satisfying the customers', and our member retailers', needs forquality supermarket merchandise and superior support services. We will do this with high qualityemployees whose mission is to provide the lowest possible cost of goods in order to ensure ourmembers profitability, competitivness and continued growth. ESSENTIAL DUTIES AND RESPONSIBILITIES: The individual must have the ability to perform theresponsibilities listed below. The list is not all inclusive of duties that may be requested by thedepartment head or a member of upper management but are intended for an understanding of thepurpose of the position. It is the responsibility of each individual at AWG to provide ultimate customerservice to our members to support their efforts in increasing same store sales and profits. 1. Receive telephone calls from store members and vendors regarding addon orders, handbills,and miscellaneous information. Resolve problem call from members, referring exception casesto appropriate buyer or department head.2. Responsible for supporting buyers with set-up of new items and vendors, and file maintenanceon UPC codes, to include price changes, when needed.3. Enter orders for stores as needed.4. Create and distribute pre-book bulletins or special sales information to member stores, asneeded.5. Enter credits, called in by member stores, to on-line credit system for processing.6. Email or post to storefront miscellaneous bulletins and memos, such as pre-book reminders, asneeded.7. Create weekly, monthly and period reports as assigned.8. Maintain pricing as assigned.9. Generate and distribute order guides as needed10. Maintain department filing.11. Work as a member of the AWG team so the total job responsibilities are met. Actions mustalways stress a sense of cooperation, integrity, tact and consideration with our members,associates and division management.12. This position requires strong communication and computer skills with the ability to use andlearn new technology. Management will be kept informed on planning, analysis, workperformed and results. All records required by management must be complete, accurate andsubmitted on time. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listed below are representative of theknowledge, skill, and/or ability required. A reasonable accommodation will be considered according tothe ADA if it would not impose an undue hardship on the operations of the business without significantdifficulty or expense. The accommodation would permit a qualified employee the ability to perform allessential functions of the job within the safety and contractual guidelines of the position. EDUCATION and/or EXPERIENCE: Three to five years related experience and/or training; or equivalentcombination of education and experience. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating andmaintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest,commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts ofbasic algebra and geometry. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables insituations where only limited standardization exists. Ability to interpret a variety of instructionsfurnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS: PHYSICAL DEMANDS: The physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger,handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employeefrequently is required to stand, walk, and taste or smell. The employee is occasionally required to climbor balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10pounds. Specific vision abilities required by this job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions. Indoors. Adequate heating, cooling, lighting and ventilation. The noise level in the work environment isusually moderate.This position's basic purpose is to use all available resources to guide the division to continuous growthand financial success