Assistant Manager - Banquets - Oglebay : Job Details

The Assistant Banquet Manager will create an environment where the guest identifies that quality, service; esteem, value and safety are the rule. Individual will orchestrate the people, place and things within the venue to create a flow. Exceptions must be anticipated such that guest's needs are metthereby truly exceeding guest expectations.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.* Creates an environment associated with fine dining events* Completes and/or assists payroll processing* Appraises staff performance, directs, praises and disciplines employees* Maintains standards of the training* May be required to lift and carry trays* Assist outdoor functions; will be exposed to cleaning supplies as necessary* Schedules efficiently, ensuring it's reflective of business demands* Ensures service to individualized guests' needs and expectations, recognizing that guests are different and must be accommodated accordingly* Maintain a commitment to customer service and guest satisfaction* Lead and supervises the banquet team* Ensure physical atmosphere and cleanliness of the meeting space, including inspecting furniture, fixtures and equipment* Responsible for daily report input and log book entries* Enforce high standards of hygiene and sanitation within the department* Ensure the security of monies, credit and financial transactions* Supervise the performance, attendance, attitudes, appearance, and conduct of team* Monitor time punches in payroll processing system, ensuring accurate payroll for all associates* Monitor and maintains the banquet departments' systems and equipment to ensure their optimum performance* Provide prompt follow-up to all guest concerns* Empower team to exceed service standards* Instill a calm, organized approach in all stressful situations* Work with HR to recruit and hire staff* Order all necessary office supplies and ensures proper stocking levels* Maintain a safe and pleasant work environment* Ensure cleanliness of the banquet departments' storage rooms* Promote high associate morale* Recommend discipline and/or termination when appropriate of team members* Take a proactive approach to coaching and counseling* Attend appropriate resort, division and department meetings* Resolve guest issues promptly and with great care and effectiveness* Maintain a strong knowledge of hospitality trends, especially food & beverage* Provide general resort information for guests* Offer warm and sincere welcome/farewell for all guests of Oglebay Resort including use of guest name and good eye contact with each guest* Maintain an up to date working knowledge of all resort amenities as well as any special events* Interact with resort staff in a professional manner, assisting other departments with necessary information* Always maintain a professional demeanor and attitude* Communicate all pertinent information to the banquet team* Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons); reports any/all safety incidents to maintenance* Ensure proper handling, cleaning and sanitation of equipment, china, glass and silver* Maintain a professional appearance; follows all Oglebay Resort dress code standards* Remain alert, courteous and helpful to the guests and colleagues at all time* Posses excellent computer skills and strong working knowledge of Microsoft Office programs* Able to work in a fast paced environment, display excellent leadership skills while being a positive example for staff* Complete appropriate trainings listed on the human resources Training Matrix* Adhere to Wheeling Park Commission's safety rules and policy; refer any and all safety concerns to department manager, safety committee, or human resources* Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employeesSUPERVISORY RESPONSIBILITIESManages five subordinate supervisors who supervise 20+ employees in the Food & Beverage Banquet department. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises 20+ non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.EDUCATION and/or EXPERIENCEAssociate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.