Assistant Manager- Life Events Team (death, disability and retirement) - CHURCH PENSION GROUP : Job Details

Description Department: Client Services Job Type: Regular Full Time Education Level: BA/BS or combination of education and experience Required Years Experience: 6 Church Pension Group (CPG) is a financial services organization located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing. The Assistant Manager of the Life Events Team oversees the daily operations of death, disability, and retirement. This individual is responsible for interfacing with all clients, clergy, lay people, Diocesan Administrators, and Parish Treasurers. They will provide strategic thought leadership, coaching, mentoring, and managing the team. They will ensure team compliance with benefit plans, policies, and regulations and lead client education efforts. Additionally, the individual handles benefit education related to client life events, focusing on retirement and claims to drive a culture of high-quality customer experience. The Assistant Manager will demonstrate a commitment to excellence through continuous people development and look for opportunities in our programs to enhance employee engagement, client service delivery, knowledge, skills, and culture. They will collaborate with business leaders to identify and implement departmental strategies. ESSENTIAL DUTIES and RESPONSIBILITIES include the following with other duties possibly assigned.

• Accountable for oversight of day-to-day management to the team in support of guidance, coaching, evaluating, and providing necessary development. Effective performance of the essential functions of this position requires periodic (at least weekly) interaction with colleagues, both for relationship building and meaningful collaboration.
• Oversee a cross-functional benefit team to deliver quality service to clients for life events related to death, disability, and retirement claims. The team specializes in member education, support, and managing internal Church Pension Group deliverables related to life e
• Manage the day-to-day relationship with benefit vendors, consultants, and other external partners to meet service expectations, handle escalations, and take ownership of complaints and grievances, identifying trends.
• Ensure that Client Services skill needs are identified and analyzed, the training needs are identified, and that training plans that meet these needs are developed and delivered. Assume responsibility for equipping staff to provide effective, knowledgeable client service.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Relationship-builder with excellent verbal and written communication skills, and the ability to work, collaborate and foster relationships with a diverse slate of stakeholders (knowledge, skills, and experience). Demonstrated strong people skills in a client-focused, team-based environment.
• Strong leadership capability and a self-starter mindset with the ability to multi-task in a fast-paced environment with competing priorities. People management skills include coaching, mentoring, identifying potential gaps for development, assessing career succession, role capabilities, and conflict resolution.
• Demonstrated ability to research and analyze information necessary to identify, diagnose, and resolve the root cause of problematic gaps, issues, and/or challenges.
• Familiar with establishing quantitative and qualitative success metrics.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

EDUCATION and/or EXPERIENCE

• Bachelor's degree in a related field or equivalent preferred, or a combination of education and experience will be considered. Must have prior people and/or team management experience.
• 6+ yrs. Overall professional experience, with 3+ yrs. in people management, focusing on client facing success in a fast-paced corporate environment.
• Experience with, or a combination of, pension plan and health and welfare plan administration and compliance is highly desirable.

PHYSICAL DEMANDS: Extensive use of a computer keyboard is a demand of the position to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable someone with a disability to perform the essential functions of this position. WORK ENVIRONMENT: Hybrid (two days working from home, three days working in a standard office environment). Church Pension Group employees must maintain a professional, compassionate, and trustworthy work environment always. Salary Range: $82,500 - $107,000 Join us and Create A Better Future For Yourself! Flexible Benefits available to eligible employees:

• Medical (including Vision)
• Dental
• Supplemental Dental

Core Benefits automatically provided to eligible employees:

• Employer funded defined benefit pension plan (five year vesting)
• Employee Life Insurance
• Spouse and Dependent Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term Disability (STD) coverage
• Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
• Business Travel Accident Insurance
• Worker's Compensation
• Employee Assistance Program
• Retiree health insurance (eligible after 10 years)
• Retiree life insurance

Elective Benefits available to eligible employees:

• 401(k) with matching contributions (immediate vesting)
• Flexible Spending Accounts (FSAs)
• Commuter Benefits
• New York's 529 College Savings Program (NY State residents)

Educational Assistance Program available to eligible employees Maternity/Paternity Leave available to eligible employees Time Off available to eligible employees: Vacation, Sick, Personal and Holidays In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas. EOE: Minorities/Female/Disability/Vet/Sexual Orientation If you are a CPG employee, please use your CPG email address when creating your profile to apply.