Assistant - Mobile Service Dept. - Otis Ford : Job Details

The responsibilities of a Mobile Service Assistant include speaking to customers, listening to their needs, and scheduling appointments as needed. They will also be responsible for billing and various office support staff responsibilities.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Otis Ford Family where we value service to each other as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Mobile Service Responsibilities:

• Speaking with Customers

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Communicate with Mobile Service Technicians

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

• Obtain Payment for work completed and schedule any needed follow-up

Mobile Service Assistant Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.