Assistant Operations Manager - Top of the Rock : Job Details

Assistant Operations Manager - Top of the RockTishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.Summary of the Position:The Assistant Operations Manager will support Operations Managers and the General Manager with the day-to-day operations for the Top of the Rock Observation Deck located in 30 Rockefeller Plaza.Key Responsibilities:

• Assure a safe, clean, pleasant, professional, and efficient experience for all guests at the attraction. Perform walk through of the entire attraction many times per day to ensure that all standards are being met.
• Ensure that guests have a memorable experience by encouraging customer service engagement of hourly employees.
• Coordinate with appropriate building personnel to ensure proper maintenance and cleanliness of the attraction.
• Assists Management in supervising hourly staff. Assists with supervision of staff through education, employee motivation and consults with Human Resources on disciplinary action.

Specific Job Knowledge, Skills and Abilities:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:Communication & Knowledge

• Be able to understand and communicate in English, both verbally and in writing.
• Be able to effectively listen and respond to internal and external customers.
• Have sufficient knowledge and ability to utilize following software: Microsoft Office, Word, Excel, Outlook, PowerPoint, as well as learn internal operations system(s).
• Be responsive the needs and concerns of hourly associates.
• Combine assertiveness with diplomacy to assure that information communicated is received.
• Write clear, concise, and focused email messages.

Commitment to Increasing Contribution to TSP Observation Deck

• Be able to assess problems, and seek viable solutions.
• Consistently track problems and ensure follow up.
• Take initiative and seek new work challenges.

Demonstrated Leadership Skills

• Demonstrate integrity, personal responsibility, and initiative.

Ability to Prioritize/Multi-Task

• Be highly organized and detail oriented.
• Have excellent record keeping and file maintenance skills.
• Be able to effectively coordinate multiple tasks.
• Be highly flexible, able to prioritize and re-prioritize as new assignments occur.
• Be able to manage time effectively.
• Be extremely accurate in all tasks and correspondence.

Ability to Work in Teams

• Work cooperatively with other team members.
• Maintain a positive attitude in the work environment.

The base compensation range for this role is $62,000 to $64,000. This role is also eligible for an Incentive Compensation Plan as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.