Assistant Operations Manager - Expedient Staffing Solutions : Job Details

Job Title: Assistant Operations Manager – Medical Collections

Location: Melbourne, Florida (On-Site)

Job Type: Full-Time

Reports To: Operations Manager

Job Summary:

We are seeking an Assistant Operations Manager to support our Medical Collections team. This role involves assisting with daily operations, managing collections staff, ensuring compliance with regulations, and helping drive team performance to meet collection goals.

Key Responsibilities:

• Assist Operations Management: Support the Operations Manager in overseeing daily operations and team performance.
• Team Leadership: Provide coaching, training, and assistance with team management to meet collection goals.
• Collections Support: Help resolve billing issues, manage aged receivables, and prioritize accounts for follow-up.
• Compliance & Documentation: Ensure compliance with HIPAA, FDCPA, FCRA, and internal policies.
• Process Improvement: Identify operational inefficiencies and suggest improvements.

Key Requirements:

• Expertise in debt collection techniques and negotiation.
• Leadership experience in medical collections or accounts receivables in a call center environment.
• Strong understanding of hospital revenue cycle management and aged receivables.
• Knowledge of relevant regulations (HIPAA, FDCPA, FCRA).
• Proven ability to motivate and coach staff.
• Excellent communication skills and proficiency in Windows and medical billing software.

Qualifications:

• Bachelor's degree in Business, Healthcare Management, or related field (preferred).
• 3+ years in medical collections or accounts receivable, with 1+ year in a leadership role.

Compensation Package:

• Competitive base salary
• Bonuses
• Health, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Additional benefits