Assistant Resort Manager - Legacy Vacation Resorts : Job Details

DescriptionPOSITION OVERVIEWThe Assistant Resort Manager plays a critical leadership role in delivering exceptional guest experiences by overseeing Front Desk and Housekeeping operations. This position is responsible for maintaining the highest standards of quality, safety, and service while championing the company's mission of environmental stewardship and community engagement. The role demands strategic oversight, operational efficiency, and a collaborative approach to ensure smooth daily resort operations.KEY RESPONSIBILITIESOperational Excellence & Leadership

• Lead and manage daily operations of the Front Desk and Housekeeping teams to deliver seamless guest experiences and uphold company values.
• Promote a collaborative culture across departments, including Front Desk, Housekeeping, and Maintenance, to ensure operational excellence.
• Monitor and enforce cleanliness, quality, and safety standards in all areas of the resort.

Team Development

• Recruit, onboard, and train team members to build a motivated, high-performing staff.
• Foster a culture of open communication and approachability to address employee concerns and enhance team morale.

Compliance & Performance

• Ensure all operations adhere to relevant laws, regulations, and company policies.
• Collaborate with the Resort Manager to implement preventative maintenance plans and safeguard physical assets.
• Assist in setting and tracking financial goals to meet long- and short-term objectives.

Guest & Employee Satisfaction

• Act as a champion for guest satisfaction, resolving issues promptly and ensuring service exceeds expectations.
• Strengthen interdepartmental relationships to elevate the overall resort experience.

Additional Contributions

• Analyze operational performance through financial reports, identifying trends and improvement opportunities.
• Take on additional duties as required, contributing to the resort's overall success.

RequirementsPOSITION REQUIREMENTSCore Competencies

• Accountability: Owns decisions and outcomes.
• Adaptability: Thrives in a dynamic, fast-paced environment.
• Analytical Thinking: Solves problems using sound reasoning and data-driven insights.
• Communication: Excels in both written and verbal communication to engage teams and guests effectively.
• Leadership: Inspires and develops teams, fostering a culture of excellence.
• Customer Focus: Consistently exceeds guest expectations with attention to detail.
• Conflict Resolution: Handles challenges with professionalism and diplomacy.
• Time Management: Prioritizes tasks and deadlines efficiently.

Skills & Experience

• Education:
• • High School Diploma or GED required.
  • Bachelor's Degree in Hotel/Business Management or related field preferred.
• Experience:
• • At least 5 years of management experience in the hospitality industry, with a preference for roles such as Assistant General Manager or Front Office Manager.
• Technical Proficiency:
• • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Additional Requirements

• Availability to work evenings, weekends, and holidays as business demands.