Assistant Store Manager (Bench) - Knoxville - America's Thrift Stores : Job Details

What's In It For You!

• EVERY employee is bonus eligible after 90 days!!
• Employee discounts
• Growth opportunities
• Help others through our charity partners
• Save the environment!

Why We Will Love You

• Your smile lights up the room!
• Your care for our customers, donors and team members
• Your unique personality and amazing attitude
• You are ready to lead a diverse team
• You have a valid driver's license and clean driving record. Fantastic!

Teamwork Makes The Dream WorkOur management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do. Why You Will Love Us: Our Mission, Vision and ValuesMissionTo Give Back! By...

• Positively impacting the environment and the communities we serve
• providing values that meet our customer's needs and wants
• reducing millions of pounds of waste each year
• supporting local charities
• creating jobs

VisionTo be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors. Values

• People First
• We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You!
• Customers and Donors
• Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection.
• Community
• We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste.
• Continuous Improvement
• We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. How can we improve are the most important words in business.
• Growth
• Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.

Position Title: Assistant Store ManagerDepartment: OperationsReports to: General Manager Position Purpose and Objectives As an Assistant Store Manager (ASM) with America's Thrift Stores (ATS) each day will be filled with challenging and exciting work where every day is different! ASMs are responsible for inspiring their team to live out ATS Mission and Values while upholding the company culture. ASMs are responsible for partnering with the General Manager (GM) to meet financial goals to generate the revenue and donations necessary to support the mission operations and community programs provided by ATS. ASMs should empower their team while creating an environment for personal and professional growth. The ASM must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and build community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfillment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!Roles and Responsibilities

• Partners with GM to lead retail supervisors, processing supervisor and dock supervisor as they oversee their respective team members
• Interviews and hires candidates for employment with ATS and helps to identify and recommend employees with proven performance for advancement
• Monitors and trains employees within the designated period regarding their job duties and all aspects of their employment with ATS
• Coaches, counsels, and leads supervisors and team members with regards to the performance of their job duties and, when necessary, issues disciplinary actions such as written or oral discipline, or other remedial measures to employees
• Partners with Assets Protection (AP) team and/or Human Resources Business Partner (HRBP) to investigate incidents involving company property, equipment, and/or personnel. Must take appropriate action from the result of investigations conducted in partnership with the District Manager (DM)
• Regularly makes use of company reports to create and maintain sales floor layouts to maximize sales
• Exercises independent judgment in assigning daily job duties to supervisors and team members to achieve daily operational tasks
• Coordinates and ensures accuracy of deposits and change orders
• Notifies management immediately of any cash, register, and/or operating issues
• Partners with DM and HRBP to report any harassment or EEOC issues at the store
• Conducts onboarding and orientation and ensures that all documents are valid, complete, and accurate
• Oversees store operations, resources, and budgets for the location and ensures all goals are met or exceeded
• Creates an atmosphere of ongoing exceptional customer service to internal (team members, peers, other departments) and external customers (donors, customers, charity partners)
• Manages inventory levels of all merchandise categories and oversees all production levels and quality of merchandise to the sales floor to optimize revenue generation
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws
• Responsible for presentation and merchandising standards on the sales floor
• Responsible for maintaining a safe environment for customers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards, and values
• Any other duties as assigned

Skills and Qualifications

• At least 3 years of management experience in a retail, production, logistics, or processing environment
• Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.)
• Proficient with Microsoft Office Suite or related software
• A focus on maintaining and improving Standard Operating Procedures (SOP's)
• Demonstrated capacity to embrace change and ambiguity
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results
• Excellent verbal and written communication as well as active listening skills
• Tactful interaction with peers, subordinates, vendors, and customers preferred
• Able to conduct business with a high sense of urgency
• Ability to work with all levels of employees to identify and implement process improvements
• Ability to work both independently and collaboratively
• Excellent time management skills with the ability to assign and delegate tasks
• Excellent organizational skills and attention to detail
• Frequent lifting and/or carrying of up to 50 lbs
• Prolonged walking, standing, and frequent mobility as well as stretching and bending to stock shelves or fill racks is required
• Frequent exposure to dirt, dust and other elements that come with processing secondhand items
• Must be able to pass a background check and drug screen

Competencies Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100% Physical Demands:

• Occasionally - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling.
• Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
• Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

• Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed.
• Working environment includes inside of building with controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve. #IND123We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.Other details

• Pay Type Salary
• Min Hiring Rate $45,000.00

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