Reports To: Store Manager (SM), General Manager/Area Manager (AM/GM)
Direct Reports: Customer Service Associates (CSAs), Stockpersons
SUMMARY
The Assistant Store Manager will assist the Store Manager in overall function of the store and in controlling all activities relating to the store's operation.
QUALIFICATIONS
2+ years of experience in a lead or management role in a fast-paced retail environment OR in retail trainingExcellent communication and people skillsDesire to work as a team with a results-driven approachProven communication skillsAbility to multi-task and problem-solveSpur of the moment transportation requiredSatisfactory Criminal Background Check and Drug Testing may be required depending upon locationTAM Card may be required depending upon locationAdditional Security clearance may be required depending upon locationESSENTIAL DUTIES AND RESPONSIBILITIES
Handles large multiple sales and assists CSAs to build multiple salesOpens and closes the storeAssists Store Manager and maintains well-documented financial controls, maintains a clean and orderly store environment, serving as an appropriate role model to all sales staffAssists Store Manager in creating an “Effective Sales Team” as evidenced by motivated and knowledgeable sales staff, sales floor is adequately coveredSupervisory duties entail coaching of departmental staff and new hire checklistsMay act on behalf of Store Manager and assist with 40/80 reviewsMay communicate with manager/buyers regarding fit, popularity, etc., of merchandiseWill fully understand and utilize all store software systems such as WebIM and Store forceWill assist the Store Managers and have a full understanding of all KPI TargetsEstablishing and maintaining Guest Services through WE$ACTEstablishes repeat clientele, i.e., tickler file and thank you notesAssists in the upkeep of the store: maintaining store displays and merchandisingMay assist with inventory, checking in, and transfers of merchandiseHandles each customer in a courteous and gracious manner with an attentive response to all customersMust have complete knowledge of the store's stock in clothing, shoes, T-shirts, gifts, souvenirs, sundries, etc.May expect to work at least one six-day work week, with proper OT, during December or JanuaryTo conduct him/herself in the spirit of the MRG mission, vision, core values, and organizational healthOther duties may be assignedPHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is required to sit and climb or balance. The employee must regularly lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
FLSA STATUS: Hourly – Overtime may be approved by the Regional Director in writing
COMPETENCIES
Judgment/Decision Making: Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower, more thorough approaches. Shows common sense. Anticipates consequences of decisions.Communication – Oral: Communicates effectively one to one, in small groups, and in public speaking contexts. Demonstrates fluency and organization of thought processes.Organization/Planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.Business Literacy: Understands and absorbs new information. Stays current with developments in our field.Customer Focus: Regularly monitors customer satisfaction. Meets internal and external customer needs.Work Ethic/Integrity: Maintains consistency in behavior and earns trust of coworkers.Initiative: Seeks out and seizes opportunities, goes beyond the “call of duty,” and finds ways to surmount barriers.This job description doesn't constitute a contract of employment as ARG may exercise its employment-at-will rights at any time.
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