Assistant Store Manager - Johanna Ortiz : Job Details

Johanna Ortiz was founded in 2003 in Cali, Colombia. For 20 years, the JO brand has grown organically and sustainably, stitch by stitch, collection by collection, and most importantly, person by person.

The brand has developed an exclusive creative language based on the power of the feminine and a celebration of the exquisite. Precise in construction and exuberant in spirit, every piece is a testimony of the JO aesthetic. The brand is built on a bedrock of community and purpose. Its grass-roots foundation generates social inclusion and positive impact by endowing local talent, pleading to conserve artisanal knowledge, and celebrating unique craftsmanship within a framework of inspired creativity.

An exciting opportunity exists for experienced Assistant Store Manager to join our Retail Team in our Madison Avenue Flagship.

Why work for Johanna Ortiz

A career at Johanna Ortiz is your chance to contribute and develop in a reality where business and creativity meet and thrive in an inclusive, and open-minded environment where people, planet and community are the epicenter of everything we do.

What We Believe In

Johanna Ortiz creates with elegance and festiveness, staying true to her latin lifestyle and roots. Her work pays tribute to exquisite design, craftsmanship, women, and her dream of a better world. We believe in the power and potential of the feminine, in the value of our latin heritage, and in caring for every detail while generating social inclusion. We recognize the importance of holistic growth hand in hand with our community and our planet.

Who Are We Looking For

An Assistant Retail Store Manager for our US Flagship store located in New York on Madison Avenue. As the Assistant Store Manager, you will play a crucial role in driving the success and growth of our business through effective leadership, strategic planning, and exceptional customer service

The Assistant Store Manager role will support the Store Manager in execution of the business strategy to develop the store as a place for an extraordinary client experience and connection.

The Assistant Store Manager also will support the Store Manager in sustaining the brand image and values, achieving sales and KPIs goals, managing and developing the store team, recruiting, retaining, and developing staff, and guaranteeing compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential. You will assist with operational processes, support the adherence to policy and procedure, as well as serve as an ambassador of the brand and embody its ethos!

Job Description

Key Responsibilities:

Operational Management:

• In Retail Store Manager's absence, oversee day-to-day operations of the boutique, including inventory management, staffing, and scheduling.
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and daily POS procedures.
• Ensure compliance with company policies, procedures, and standards to maintain operational efficiency and excellence.
• Work with Retail Store Manager to implement strategies to optimize workflow and enhance productivity while maintaining a positive work environment.

Sales and Customer Service:

• Lead by example in delivering outstanding customer service to ensure a memorable shopping experience for every customer.
• Resolve client issues as they arise, always upholding exceptional client experience.
• Achieve individual sales goals and objectives set by the Retail Store Manager
• Help support staff during promotional campaigns to drive sales.
• Analyze sales trends and customer feedback to identify opportunities for improvement and implement effective sales strategies.
• Help train and motivate staff to achieve sales targets and uphold brand standards.
• Work with Retail Store Manager to drive partnership on the selling floor between sales and stock.
• Communicate brand values, stories, and lifestyle to the clients.
• Work on special projects as directed by Retail Store Manager.

Team Leadership and Development:

• Support Retail Store Manager in recruiting, training, and mentoring a high-performing team of sales associates to deliver exceptional service and meet sales goals.
• Foster a positive and collaborative work environment that encourages teamwork, creativity, and professional growth.

Qualifications:

• Bachelor's degree in business administration, retail management, or related field (preferred).
• Proven experience in retail management, preferably in a luxury retail store or high-end fashion environment.
• Strong leadership skills with the ability to motivate and inspire peers.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in inventory management systems and retail POS software.
• Demonstrated ability to drive sales and achieve targets in a competitive retail market.
• Flexibility to work evenings, weekends, and holidays as needed.

This job description is not intended to be all inclusive. Employees may be asked by management to perform other related duties based on evolving needs of the business.

Only short-listed applicants will be contacted.

Diversity Commitment

Johanna Ortiz is an Equal Opportunity Employer. We are committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience.