Assistant Tasting Room Manager - The Wonderful Company : Job Details

Company Description A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room-it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service. As we prepare to unveil this incredible property, we seek passionate professionals to be part of the journey-bringing warmth, expertise, and a commitment to providing unparalleled customer service. If you're passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special. We are hiring an Assistant Tasting Room Manager to support the opening of our newly designed, state-of-the-art tasting room and build a world-class hospitality experience. Under the direction of the Tasting Room Manager, the Assistant Tasting Room Manager will oversee all aspects of the tasting room, from creating positive customer interactions to helping meet Wine Insider sign-ups. This vital position will train new employees and help meet tasting room sales goals. The Assistant Manager will support Events and the other winery locations (Landmark Vineyards & JUSTIN Winery) when needed, working hand-in-hand with other Tasting Room leadership. The ideal candidate must have excellent customer service and sales skills and have a true passion for wine. This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed. The target start date for this position is mid March to early April. Job Description

• Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
• Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
• Motivate, coach, and develop staff to achieve or exceed established targets
• Enforce company policies and standard operating procedures (SOP)
• collaborate with other departments to promote Lewis Cellars's brands and products
• Supervise tasting room staff, provide direction, and delegate responsibilities as needed
• Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
• Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
• Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
• Monitor progress goals and provide reports to senior leadership
• Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
• Resolve guest concerns/complaints using good judgment and tact
• Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)

Qualifications

• 2 years of hospitality sales experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
• Minimum 1 year of supervisory or management experience
• Knowledge of opening a new outlet or service location is highly desirable
• Availability to work weekends, evenings, and holidays as needed
• Level I Sommelier - or willingness to get a level I (with company sponsorship) or WSET Level 2
• Must be able to perform technical calculations, assemble data in spreadsheets and charts/graphs, and manage budgets
• Understanding of P&L, labor plans, etc.
• Bachelor's or equivalent experience and prior experience developing, hiring, and building up a team
• Proven success in recruiting and hiring high-performing team members
• Strong team player with the ability to work independently and adapt to changing priorities
• Proven success working with others, excellent communication skills and ability to relate to people at all levels to educate and serve as a mentor
• Must possess a big picture perspective and be well-versed in administrative, property management and Point-of-sale systems
• Ability to establish direction, obtain commitment, and execute appropriate management processes

Pay Range: $75,000 - $85,000 base salary, and may include a discretionary bonus. Final compensation will be dependent upon skills and experience. Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

As part of The Wonderful Wines portfolio-alongside JUSTIN Vineyards & Winery and Landmark Vineyards-Lewis Cellars is a luxury Napa Valley winery specializing in bold, opulent reds and seductive Chardonnays. The winery emphasizes the importance of the journey from grape to glass, crafting world-class wines that are unmistakably Lewis. Offering more than 30 years of excellence, Lewis Cellars captures the attention of in-the-know wine connoisseurs, having been named Wine Spectator's Wine of the Year in 2016 for its Cabernet Sauvignon. Discover Lewis at its new Napa Valley estate, opening soon in the historic Stags Leap District on the Silverado Trail, offering sweeping views and a singular, lavish tasting experience. Lewis wines can also be found at LewisCellars.com or through select retailers, fine wine shops, and restaurants. Lewis Insiders are the first to receive access and updates about the latest releases and estate events. To learn more or become an Insider, visit LewisCellars.com, LewisInsiders.com or explore our Corporate Social Responsibility work at csr.wonderful.com/. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. #LI-ML1 EEO is the law - click here for more information Videos To Watch