Assisted Living Administrator - Nippenose Valley Village : Job Details

Description Assisted Living with Dementia Unit Administrator Oversee daily operations of the Dementia Unit for the assisted living facility including operating and scheduling, admissions, maintenance, dietary, personal care, activities, and human resources. Ensure compliance with state and federal regulations while maintaining an excellent reputation for the home and ensuring residents are receiving quality care in a loving environment. Responsibilities • Ensure quality care is received by all residents. • Set and maintain all personnel schedules. • Recruit, hire, screen, coach, and manage the performance of personnel. Address performance issues and disciplinary matters in a timely fashion. Terminate employees if needed and represent home at unemployment hearings. • Manage benefits and payroll process. Liaise with vendors. • Oversee marketing and admissions process ensuring capacity goals are achieved. • Review resident survey feedback and develop a plan to make timely improvements as needed. • Develop and manage monthly metrics and report to management, such as turnover, YTD budget, admissions, and more. • Responsible for facility safety and quality assurance programs. Oversee and participate in committees to ensure quality outcomes. • Develop rapport and maintain positive relationships with residents and families and ensure timely follow-up to questions and concerns. • Resolve concerns, questions, or conflicts involving employees, residents, and/or other customers or vendors in a timely and professional manner. Document issues and outcomes. • Be available 24/7 for on-call needs or issues that arise. • Build a positive culture and reputation for the home for both residents and employees to increase employee engagement and retention, reduce turnover, as well as to ensure residents want to stay. • Display professional behavior and appearances at all times. Qualifications • Bachelor's degree in health care, business, or related field with at least 5 years of related sales and/or business development experience in the long-term care industry preferred. • Experience managing personnel, scheduling, and facility coordination is required. • Travel during inclement weather is possible.