Associate Customer Service Representative Everyday Banking - Wells Fargo : Job Details

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems. Escalate questions and issues to more senior employees. Required Qualifications:6 months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications:Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues. Ability to execute in a fast paced, high dema...Customer Service Representative, Customer Service, Banking, Associate, Customer Experience, Representative, Retail