Associate, Desktop Technician - Cohen and Steers : Job Details

Job Title: Associate, Desktop Technician

Department: Information Technology - Servicing

Reports To: Vice President, Desktop Support

FLSA Code: Non-Exempt

Estimated Salary: $80,000 - $90,000

Job Summary:

Cohen and Steers is currently seeking a highly motivated Desktop Technician in the IT Infrastructure department, in the NY office. The Desktop Technician will work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. One of the main responsibilities of this Desktop Technician will be maintaining a fleet of corporate provided mobile devices. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

* Managing our fleet of corporate mobile devices (working with the carriers, vendors, configuring devise with intune, etc.)

* Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 400+ users within our New York office, 5 global offices and remote users

* Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, Citrix, MS Office and other financial software)

* Providing technical and analytical guidance as it relates to servers, storage, networking, telephones, and other IT systems

* Investigating and resolving application issues and daily job errors

* Dealing directly with customer support through user requests and queries

Minimum Requirements:

* 3 years of experience in technology support within the financial industry

* Self-motivated, creative and ability to work independently/Effective collaborator.

* Skillful at troubleshooting issues, and ability to work under pressure.

* Strong knowledge regarding Mobile Device Management (Intune, JAMF, etc)

* Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Citrix Administration, & SCCM.

* Experience with scripting/automation, such as PowerShell

* Must have a bachelor's degree

* Demonstrates inclusive behaviors in support of a culture that values diverse perspectives

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.