Associate Director Client Services - Direct Agents : Job Details

Direct Agents is seeking an experienced and strategic Associate Director to join our Client Services leadership team. The ideal candidate has a proven track record within digital media, exceptional communication skills, and a passion for driving client growth through innovative campaign strategies and flawless execution.

THE ROLE

Client Management

• Supervise and manage client accounts, maintaining effective communication and relationships.
• Collaborate with clients to understand their objectives and provide tailored solutions.
• Identify and upsell new opportunities and initiatives that contribute to clients' overall goals.

Campaign Management and Integration

• Organize creative assets and technical integrations for campaigns.
• Coordinate the process of retrieving creative assets, building out ad copy, and QAing previews before launch.
• Coordinate various elements to ensure smooth campaign execution and alignment with client objectives.

Campaign Strategy and Execution

• Lead the setup of new clients and campaigns, ensuring all aspects are optimized for success.
• Develop comprehensive campaign strategies to meet client goals and objectives.
• Workshop ideas for new channel initiatives to reach client target audiences.
• Plan, execute, and present in QBR & client strategic planning meetings

Performance Reporting

• Generate analysis reports detailing campaign performance metrics, including expenditures, budgets, and media placements.
• Analyze data to provide insights and recommendations for ongoing campaign improvements.
• Proactively workshop ideas to improve performance or generate supplemental volume.

Sales Support and Contract Management

• Assist Media Buying and Sales teams by preparing contracts, support materials, and other documentation.
• Ensure seamless collaboration between departments to achieve sales and campaign objectives.

Team Management - Contribute to departmental responsibilities such as:

• Monthly budgeting
• Account allocations within team
• Enforcing best in class client services practices on all accounts
• Periodic check-ins with team members for account updates and growth opportunities
• Team planning and goal setting
• Leveraging team resources to better service clients and manage account workload
• Provide guidance to senior management for continuous improvement, increased efficiency, and betterment of processes

DESIRED BACKGROUND

• 6+ years of account management/client services experience
• 1+ years experience managing direct reports
• Experience with Search, Social, and Programmatic marketing campaigns
• Experience with managing SEO, analytics, and creative initiatives is a plus
• Exceptional oral and written communication skills
• Expert relationship builder and strong customer service skills
• Strong leader both internally and externally
• Analytical skills required -- must have experience in MS Excel and data analysis
• Ability to think strategically on your feet
• Strong attention to detail
• Strong time management skills -- ability to prioritize and meet deadlines
• Diligent work ethic
• Must be self-motivated and able to take the initiative to get the job done

This role is based in our NYC office and you must reside or be willing to relocate within commuting distance of the office for this role.

CLIENTS WE'VE WORKED WITH INCLUDE

Marvel, NBA, NYSE, WacoalCW, Morgan Stanley, and more

WHY DIRECT AGENTS

We believe that personal success comes from the hard work that you put in. We skip the politics and bureaucracy and empower you to directly impact the speed of your growth. Below is just some of what sets us apart and the opportunities you'll have to thrive:

• Certified Minority Owned Business: We are one of the few agencies to be 48% BIPOC across the agency and 38% of senior leadership. Additionally, we celebrate our 60% Female representation, 40% of senior leadership.
• Access to Cutting-Edge Practices: Stay at the forefront of the industry with forward-thinking practices across major technology platforms like Google AI search, Meta, TikTok, and Amazon
• Future Forward AI: Future proof your career with access to AI research and best practices for AI powered Data analysis, efficiency and custom AI Chatbots
• Personalized Career Development: Receive tailored support for your professional journey, including direct access to executive leaders who are invested in your success
• Continuous Learning Opportunities: Engage in a variety of internal and external training programs and conferences covering technical skills, professional growth, leadership and management
• Fast Paced Growth that speaks for itself with a 12 month average time to promotion and 9 month average time to compensation change with a standard to review annually.

OUR AWARD-WINNING PEOPLE FIRST CULTURE

7x Winner of Crain's Best Places to Work (2018 - present)

Most Dedicated to Employee Growth finalist in Digiday's Work Life Awards

ESSENTIALS AND PERKS

• A competitive salary of $100,000 - $115,000, depending on experience, with annual compensation reviews based on performance
• Bi-annual bonus pay based on company and individual performance
• Regular performance reviews and growth path check-ins throughout onboarding and quarterly thereafter
• Health, dental, vision, and mental health benefits including access to providers like:
• One Medical, Talkspace, KindBody, and Health Advocate
• Paid Time Off, Birthdays, Volunteering Time
• PTO: 15 - 24 days/year depending on seniority and tenure
• Sick/Safe Leave: 7 days/year
• Your birthday is a day off!
• Paid Parental Leave: up to 12 weeks depending on seniority and tenure
• Summer Fridays: Half day schedule from Memorial Day through Labor Day
• A new MacBook Pro laptop for ease of work
• A newly built and sun drenched penthouse office with incredible views over Flatiron
• Our ‘Acceleration Hub' is our new NYC HQ located on 5th Ave in the heart of the Flatiron District
• Each team member has a dedicated workspace with 2 large monitors and all the necessary peripherals (Jabra headset, keyboard, mouse)
• Access to commuter benefits and annual memberships to Citibike
• Happy Hours and our premier annual events including ‘Field Day' and our annual themed Holiday party extravaganza
• Dog friendly office!
• An inspiring atmosphere with supportive colleagues and innovative projects
• Future career development opportunities with internal and external opportunities for professional growth and networking
• Epic regular team building and celebrations
• An unwavering belief that we can build, create and grow together!

If you're looking for a new role with space to directly influence the business and company culture, apply today