ASSOCIATE DIRECTOR OF Quality Assurance (Healthcare) - Envision Unlimited : Job Details

Envision Unlimited is a full spectrum of care organization serving people with disabilities from infants to 80+ years old regardless of race, gender, religion, or ability to pay. Founded in Chicago in 1948, Envision Unlimited has a legacy of evolving care delivered with empathy, every time and everywhere. Innovative services offered across Chicagoland and Central Illinois include community living options, novel day programs, behavioral health services, employment programs, respite for families, and foster care for children with disabilities.

Summary:

Responsible for assisting in the overall management of the agency's Quality Assurance program.

Essential Responsibilities, include but are not limited to:

• Chairs the Safety Committee, Co-Chair of the Human Rights Committee and a member of other committees across the organization to provide a quality perspective.
• Participates in the Quality Assurance Community of Practice.
• Writes, reviews, and updates organizational policy as it relates to quality initiatives.
• Conduct performance analysis of agency outcome measurement system for all program services.
• Prepare an annual report analyzing QA activities and agency wide incidents, injuries, medication errors, etc.
• Prepare an annual report analyzing accessibility throughout the organization and opportunities for updates.
• Review a representative sample of mental health program billing records quarterly.
• Review files from all programs quarterly.
• Participate in monthly meetings for all programs and report on QA concerns/findings.
• Complete monthly Health and Safety reviews of agency sites for CDS, CLS, and MH and report on findings; following up on corrective action plans to ensure programs are monitoring for health and safety related concerns
• Conduct Rule 116 review two times per year, as needed to support the QA RNt.
• Conduct an IPS audit two times per year
• Assist in all audits-BQM/BALC/CARF/CQL, etc.
• Provide leadership and direction for annual satisfaction surveys of all program members as well as external entities such as employers, DHS workers and ISC agencies. Additionally, complete a quarterly respite survey. Supports programs in understanding the results from the survey compared to data previously collected.
• Other projects as needed.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

OTHER EXPECTATIONS

Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or harassment based on religious, martial, ethnic, racial, gender, sexual orientation or other differences. Employees share the responsibility of creating and maintaining a welcoming and supportive work environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees so classified.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have reliable transportation and flexibility to be available based upon licensing and/or accreditation needs.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have reliable transportation and flexibility to be available based upon licensing and/or accreditation needs.

EDUCATION, SKILLS, and/or EXPERIENCE

B.A. with 3-5 years' experience in human services.

Strong knowledge of DHS and DMH rules and regulations (Rule 115, 116, 119, 132, 140)

Experience with quality improvement systems.

Knowledge of database and Microsoft Office Suites (Excel, Outlook, SharePoint)

Analytics skills with the ability to identify trends, problem areas, and the ability to present results/solutions.

Must have the demonstrated ability to multi-task and function in a high-paced environment, positive can do attitude, ability to think creatively and strong organizational skills required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers.

WORK ENVIRONMENT

The work environment described here is representative of that an employee encounters while performing the essential functions of this job. This role is hybrid, with a primary work from home office and flexibility to be in office for scheduled and unscheduled appointment needs, including health and safety inspections, audits, and in-person meetings.

The noise level in the work environment is usually low to moderate. The work environment may include any of the following: working alone, working with others, verbal contact with others and face-to-face contact.

Envision Unlimited offers competitive salaries and a generous benefit package to our professionals:

Blue Cross/Blue Shield Medical Coverage: HMO, PPO

Dental and Vision Insurance Options

Company paid Life and LTD Insurance

Voluntary plans (Pet insurance, AD&D, Life, Critical Illness, Short Term Disability)

11 Paid Holidays

Paid vacation, sick time and personal days

403B plan

In house training and CEU's

Employee Assistance Network

Support for pursuing clinical licensure (financial and time off)

Opportunity for career growth & development

ENVISION UNLIMITED provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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