ASSOCIATE IS TECHNICIAN - *REMOTE* - Providence Health & Services : Job Details

This is a remote role. Currently we are unable to hire in the following states: CO, PA, NY, HI, MA and NY.

The Associate IS Technician will handle all of the Associate Technical Agent duties and more. The Associate Service Desk Technician is the initial point of contact responsible for accurately gathering details of reported incidents or requests from various intake methods. Maintains established department policies and procedures while improving organization performance and stability. Understands and adheres to performance operational metrics and adherence policies. Responsible for resolving issues or escalating unresolved problems/issues/requests to the proper tier 2 and 3 support teams with accurate documentation using system approved tools. Requires excellent customer service skills as well as technical troubleshooting skills with ability to identify data trends and call patterns. Operates in a fast paced, high-volume environment and requires the ability to multi-task between various applications and systems. Other duties and responsibilities as assigned.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

* Associate's Degree in Healthcare, Information Technology, General Studies. Or equivalent educ/experience.

Preferred qualifications:

* within 2 years of hire ITIL Foundations

* within 2 years of hire HDI Customer Service Representative.

* 2 years Call center experience, customer service, IT.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.