Associate IT Director - End User Computing - Digital and Technology Partners - Mount Sinai Morningside and Mount Sinai West locations - Onsite - Days - Mount Sinai Health System : Job Details

Job DescriptionAssociate IT Director - DTP End User Computing - Digital and Technology Partners, Req#3020250Location: Mount Sinai Morningside, 1111 Amsterdam Ave, New York, NY 10025 & Mount Sinai West, 1000 Tenth Avenue, New York, NY 10019Onsite/Hybrid: This is onsite with one day remote per weekShift: Monday - Friday - 9am - 5pm The IT Associate Director plans, organizes and directs the day-to-day activities within the department. The IT Associate Director assists the Director in implementing operational policies and procedures and ensures operational efficiency is maintained throughout the department.Responsibilities

• Manage and oversee all IT-related activities, under the direction of the IT Director, in accordance with departmental guidelines and best practices. This includes evaluating design, development, and coordination of projects.
• Provide technical support and consultation on the installation, configuration, upgrading, troubleshooting, and repair of applicable software, hardware, and peripheral devices. Create accurate reports with recommendations for improvements.
• Oversee the coordination and delivery of IT support for end users across diverse settings, including clinical locations, administration offices, and offsite locations ensuring highest level of customer service.
• Communicate technical strategy, standards, policy, and procedures to non-technical users clearly and regularly, ensuring transparent and effective communication between senior executives, administrative staff, and technical teams.
• Define and communicate project milestones, scope of work, and resource allocation. Ensure that support strategies are responsive to the complex, time-sensitive nature of executive schedules, minimizing disruptions.
• Supervise, hire, train, and evaluate assigned staff. Work with employees to correct deficiencies, implement corrective actions, and encourage professional development. Lead staff management, supervision, scheduling, development, and performance evaluation.
• Assist in the development of long- and short-term goals for the department, ensuring alignment with organizational objectives.
• Prepare or coordinate financial and administrative reports. Analyze and interpret data, including financial statistics and management planning data, to predict resource needs and develop long-range plans.
• Manage vendor relationships and service contracts, ensuring optimal performance and alignment with department needs.
• Develop metrics and reporting mechanisms to track support performance, executive satisfaction, and service-level adherence, driving data-driven improvements in service delivery.
• Perform other related duties as needed

Qualifications

• Bachelors Degree in business, computer science or related field.
• 10 years in the information technology field or its equivalent.

Non-Bargaining Unit, 288 - DTP End User Computing - MSH, Mount Sinai HospitalAbout UsStrength Through Diversity The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally. Explore more about this opportunity and how you can help us write a new chapter in our history! About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high Honor Roll status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's Best Children's Hospitals ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's The World's Best Smart Hospitals ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism. EOE Minorities/Women/Disabled/Veterans