Associate Logistics Coordinator – Shipping Assistant - Planet Pharma : Job Details

6-Month Contract

$20.39/Hour

Shift: M-Fri 8am-4:30 PM most days; alternate 9am-5:30 pm late shift with 2 other team members during the week

Supports the day-to-day operations of the shipments containing clinical trial supplies and samples.

The Logistics Coordinator – Tracking” ensures a high level of support, service, reliability, and

availability to internal departments. Ensures efficient and effective operations of the section

Education and Experience

High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities:

• Excellent client and phone service skills

• Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic and post-analytic influences on specimens and results Intermediate level of computer literacy

• Accurate data entry skills

• Superior analytical, interpersonal and time management skills

• Excellent verbal communications and customer service skills in the English language - additional languages are an advantage

• Critical thinking and problem-solving skills to support quality decision making

• Proven negotiation and problem resolution skills

• Maintains confidentiality of client protocols and study data

Additional / Specific Job Responsibilities:

• Reports to Team Lead Site Services or above
• Direct point of contact for couriers for shipping, tracking, receiving, and reporting concerns related to inbound and outbound supply shipments.
• Responsible for the tracking and follow up of all 3PL sample shipments and shipments
• Responsible for reviewing and reporting of daily supply order delays to the Project Management and/or designee.
• Participates to Courier operational meetings and reports to Senior Level/Team Lead/Manager any issue or concern regarding courier operations
• Supports the site services logistics coordinators

Coordinate the review and action required on custom reports

o Request

o Review

o Action/Follow Up

Supports in the investigation and solving of Quality Events

o Delayed or missing shipments

o All courier events and failures