Associate Manager, Strategy & Operations - Fraud - DoorDash USA : Job Details

The Fraud team is looking for a Strategy & Operations Associate Manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You'll grow familiar with our three audiences — Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You'll investigate cases of fraud and brainstorm and implement solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

Our best Associate Managers are data-driven, truth-seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…

• Establish and refine DoorDash's strategic approach to payment fraud - work on the operations, engineering, and analytics needed to protect DoorDash's audiences from bad actors
• Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
• Improve through experimentation – use data-driven decision-making to run tests in order to reduce fraud while accelerating growth

• 4+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience
• Experience leading large projects, hitting goals, and succeeding in a team environment
• Strong communicator, both written and verbal
• Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)