Associate Patient Care Coordinator - Las Vegas, NV - Optum : Job Details

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for providing quality patient care, utilizing telephone/communication etiquette, customer service and clinical skills to assist patients with their medical requests/concerns. Ensures appropriate standards of care are implemented in compliance with all state and federal regulations, standards of practice, corporate policies, and procedures. Promotes collaboration with internal and external team members. Works cooperatively with all members of the Urgent Care team to support the vision of the Patient Centered Medical Home, by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams.

Schedule: Open 7 days a week, 7:00AM – 7:00PM. Four 10-hour days. Supervisor will determine schedule.

Location: 2704 N Tenaya Way, Las Vegas, NV

Primary Responsibilities:

• Compliance with customer service standards to address all patient care items regarding their Urgent Care visit via tasking, fax, email, and telephone; resolve complex issues, rarely deferring to the Patient Care Coordinator for both incoming and outgoing calls
• Assist patients with appointment questions, medication questions, lab results and lab orders per SMA protocol through telephonic support
• Follow standard SMA protocols, processes, and policies to include but not limited to the following: Medication, Lab orders, Preventative Services and Disease/Condition Case Management
• Documents all calls and actions taken according to department protocol (6 R's - Right MRN, Right Patient, Right Provider, Right Location, Right reason, and Right appointment)
• Ability to direct written messages (tasks) to the clinic providers to resolve patient issues post Urgent Care visit
• Management of medical records request and the upload into EMR
• Management of all EMR tasks to include, but not limited to, prescription questions and refills, billing or charge questions and referral related tasks
• Responsible for compliance requirements such as MyLearning courses as assigned and annual competencies
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• CPR certified or able to obtain certification within 30 days of hire
• 1+ years of experience with excellent phone etiquette, communication skills (verbal and written), problem-solving, and customer service skills, both on the phone and in person
• 1+ years of medical front office experience
• 1+ years of Microsoft Office experience

Preferred Qualifications:

• Knowledge/understanding of CPT/ICD-10 coding
• Knowledge of Epic EMR software

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable