Associate, Volunteer Recruitment - NEW YORK CARES : Job Details

Job Description

Associate, Volunteer Recruitment

New York Cares exists to turn passion into action, leverage resources through partnership, and create long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic. As we grow our team, we are committed to creating a workforce that reflects the communities we serve, and fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.

The Volunteer Recruitment Associate (VRA) fulfills the mission of New York Cares by mobilizing high quality, culturally competent volunteers to make programming possible and impactful.

This role is responsible for ensuring programmatic needs are met by developing and executing reliable volunteer recruitment and onboarding. strategies and creating meaningful volunteer experiences. This role is highly collaborative, often working cross-functionally to manage volunteer logistics and communications. The VRA adjusts the pace of volunteer recruitment as project needs change, or in response to crises like Superstorm Sandy or COVID-19. The Recruitment Associate reports directly to the Volunteer Relations & Support Officer and works collaboratively across Program teams and with Marketing and Communications.

Reporting to the Volunteer Program Manager, the VRA will be integral to executing our strategic vision for volunteer engagement and community impact.

Volunteer Recruitment

• Develop and execute volunteer outreach strategies based on the type of project and time frame given for recruitment.
• Run Salesforce reports to identify suitable volunteers and conduct targeted outreach.
• Coordinate external recruitment tools (including but not limited to NYC Service, Volunteer Match, etc.) and update information on those platforms.
• Deliver presentations on New York Cares volunteer experiences and opportunities virtually or in person at community fairs, college fairs, or with community partners.

Meaningful Volunteer Experiences

• Facilitate a seamless introduction to New York Cares by managing all logistics related to volunteer onboarding: process background checks, verify certifications, and execute confidentiality agreements.
• Ensure volunteers are well prepared to participate and supported in their projects by conducting programmatic and cause area training, readily answering questions, and providing supplemental project training materials.
• Troubleshoot volunteer concerns by listening, escalating issues to management as needed, and offering solutions and options so that they can participate in projects safely and productively.

Cross-Functional Collaboration

• Effectively manage all logistics and communications when project cancellations occur or when the required number of volunteers changes.
• Work closely with the Marketing and Communications team to ensure outreach emails, website landing pages, and social media campaigns portray accurate and engaging information on programming needs.
• Coordinate with the Volunteer Events team to recruit volunteers for large-scale signature events such as Stand with Students, 9/11 Day of Service, and the Coat Drive.

This list is not an exhaustive job description. Additional duties may be assigned as needed.

• Strong understanding of engagement and mobilization methods to build meaningful experiences among volunteers and community partners.
• Excellent interpersonal, written, and verbal communication skills; Spanish language fluency is a plus.
• Proven ability to communicate effectively with teams composed of individuals with a range of skills and experience.
• Demonstrates cultural competence in all interactions with diverse communities.
• Highly organized, with the ability to accurately track and manage large amounts of data, such as certifications.
• Eagerness to develop skills in data software, focusing on solutions and impact when facing roadblocks.
• Innovative and creative, with the ability to design new recruitment campaigns and strategies to scale recruitment efforts dramatically.
• Focused on growth in volunteer recruitment within youth, college, and senior communities.
• Capable of creating engaging and motivating mass emails and newsletter communications.
• Ability to create novel solutions when traditional methods are not feasible or effective.
• Experience using Salesforce is a plus.

The salary for this role is $62,400

Salary is just one component of New York Cares' total compensation package. We offer generous paid leave, including a winter holiday break, and summer Fridays; comprehensive medical, dental, and vision coverage; access to a suite of e-learning courses; tax advantage accounts including a 403b Thrift Plan, FSA, and much more.

New York Cares is proud to be an Equal Opportunity and Affirmative Action employer. We are deeply committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, disability, age, veteran status, or any other non-merit-based or legally protected grounds.