ATM/Cards CSR - City National Bank : Job Details

City National Bank and Trust Position: ATM Cards CSR Department: ATM Status: Full Time Description: ATM/Cards Department CSR assists both internal and external customers with ATM/Debit Card maintenance and questions. Responsibilities:

• Update, modify, open/close, and conduct other forms of maintenance for debit cards.
• Assist the call center and branches with any card or ATM related questions and requests.
• Assist call center, branches, and customers with identifying fraudulent transactions on a card.
• Audit and balance branch debit cards.
• Order and log check orders.
• Review, monitor, and work various card and ATM related reports.
• Assist branches with basic ATM maintenance and input service tickets for ATM repair.
• Monitor, balance, and create tickets for various ATM and debit card fee accounts.
• Assist with projects and implementation process.
• Perform routine daily tasks.

Qualifications:

• Proficiency in Microsoft programs such as Excel and Word.
• Experience in Jack Henry, Fiserv, and Finser software/programs a plus.
• Ability to learn and adapt to new electronic software and applications.
• Customer service skills.
• Effective communication skills.
• Self-motivated, ability to work independently and with a team.
• Ability to abide by necessary state and federal regulations.

Education and Experience:

• Some college or university preferred.
• Previous banking and or Debit Card/ATM experience a plus.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.