Attendant Room - InterContinental Hotels Group : Job Details

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

* You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.

* Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.

* Keep your supervisor updated on room service progress and alert them to any repairs needed

* Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.

* Be organised - keep on top of supplies and amenities and always try to minimise waste.

* Reunite items with owners - and log any lost and found property.

* Look smart - wear your uniform with pride.

* Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.

* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.

* Report, turn in, and/or log all lost and found items according to established procedures.

* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

* May regularly assist with deep cleaning projects.

* May have turndown duties.

* May assist with other duties as assigned.

Key Skills & Experiences

* It's a physical role and you'll be on your feet most of the day, so fitness is important.

* Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

* You'll might need to bend and kneel to complete some activities.

* Literacy skills - reading, writing and basic maths skills.

* Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.