Auction Manager - Housing Works : Job Details

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected] Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation Range: $23/hr - $26/hr commensurate with experienceOverview: The Auction Manager is responsible for driving sales via online auctions being sold on the auction.housingworks.org website and/or third-party websites. The Auction Manager will train and develop auction personnel to assist in the evaluation and curation of product donations in an effort to maximize online sales. The Auction Manager will partner with the Lead Curator, the Marketing Team, the Development Team and Store Teams to identify business opportunities and risks. Responsibilities: Primary:

• Drive sales and profitability via the online auctions.
• Oversee all auction installations and de-installations, ensuring all auction windows are visually appealing and within brand standards.
• Train and develop the auction team to effectively curate and theme auctions for maximum revenue.
• Ensure auction items are evaluated properly, ensuring appropriate research is done and online descriptions accurately and appropriately describe the item/product.
• Ensure that all online inquiries and customer service issues are responded to within our corporate brand standards and customer service policies and procedures.
• Analyze merchandise performance at the category and item level and report on sales trends.
• Monitor and report on weekly and monthly performance to sales, inventory targets, and productivity goals.
• Ability to think strategically and recommend a course of action based on analysis and trends.
• Ensure data integrity in all sales and shipping records of auction items.
• Responsible for recruiting, interviewing, hiring, on-boarding, and training of employee and volunteers, ensuring understanding and compliance to standards, organizational goals and direction; including conducting progressive counseling as necessary.

• Encourage innovation, finding new and unique ways to display and promote product.
• Work with administrative team on special events and promotions, offering both visual merchandising and product knowledge support.
• Participate in and provide leadership for major events and fundraisers.
• Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.
• Ability to work with cross functional partners effectively.
• Maintain professional and technical knowledge through independent study and/or by attending training seminars.
• To understand and fully implement Housing Works' customer service program, showcasing exemplary internal and external customer service.
• Preserve positive work-atmosphere by communicating with coworkers, volunteers, supervisors and customers/donors cordially and effectively.
• Participate in at least one direct action per quarter aimed at ending the twin crises of homelessness and HIV/AIDS.

• High School Diploma or GED required, bachelor's preferred
• 2 to 4 years prior management experience required
• Knowledge of antique/modern furniture, collectibles, books, and vintage/designer clothing.
• Visual display experience, excellent visual merchandising skills
• Photography experience and computer proficiency required.
• Proficient in Microsoft Excel, Word and Powerpoint.
• Results focused and uses performance targets and goals to drive activities, must be able to think objectively and interpret meaningful themes from quantitative and qualitative data
• Excellent communication skills (both verbal and written), interpersonal and team-oriented skills
• Self-starting, self-motivating mindset, ability to work independently with little supervision
• Possess excellent organizational skills, attention to detail and a strong sense of urgency
• Excellent internal and external customer service
• Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS
• Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary
• Frequently required to stand, walk, kneel, and bend for long periods of time, spend entire days bending, lifting and reaching
• Frequently required to lift a minimum of 80 pounds, must have the ability to move heavy objects and furniture
• Ability to work in hot and cold environments
• Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
• Excellent verbal and written communications skills, articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices.
• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds
• Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
• Occasionally required to work at a computer approximately 50% of the time, 50% of the time will be interacting with staff and customers, performing physical job duties.
• This position may not be performed remotely